Support

Latest Notes

• How to request a JMP® 17 site license upgrade

  JMP^® 17 is now available. The representative for all eligible JMP sites can request an upgrade from www.jmp.com/upgrade First and foremost, in order for the site representative to use the Software Upgrade Request application, the site must meet the eligibility criteria. These criteria include the following: The JMP product must be annually licensed.The JMP license must not be expired.The license m...

  Bobby_Riggs

  JMP Knowledge Base |

  Dec 13, 2022 3:34 PM

  2138 views | 0 replies

• How do I report a problem I am having with JMP?

  There are four ways that you can access JMP Technical Support: Telephone Support: You can receive telephone support by calling (800) 450-0135 between 9:00 AM and 5:00 PM Eastern Time.E-mail Support: You can communicate with SAS Technical Support by sending e-mail to support@jmp.com. You can send messages 24 hours a day, seven days a week. You can use this method to report new problems and supply ...

  Bobby_Riggs

  JMP Knowledge Base |

  Dec 13, 2022 3:29 PM

  1428 views | 0 replies

• How do I locate my JMP® serial or site license number?

  To find the serial or site license number, select About JMP under the Help menu on Windows. For Macintosh OSX, select About JMP under the JMP menu.   [Previously JMP Note 35306]

  Bobby_Riggs

  JMP Knowledge Base |

  Dec 13, 2022 3:25 PM

  2735 views | 0 replies

• How can I obtain maintenance upgrades to JMP software?

  Maintenance upgrades are available from the JMP web site. Site license customers may also be sent a maintenance CD that can be used to upgrade the software to the current release.   [Previously JMP Note 35304]

  Ryan_Gilmore

  JMP Knowledge Base |

  Dec 13, 2022 3:24 PM

  698 views | 0 replies

• How can I get my JMP results into another application?

  There are two methods for transferring your analysis results from JMP^® to another application: Copy the results in JMP then paste them into the other application.Select the analysis results using the Selection tool.Select Copy from the Edit menu.Paste the results in the other application.(Some applications may use "Paste Special")   Create a JMP journal then save the journal as an RTF, HTML, JPE...

  Ryan_Gilmore

  JMP Knowledge Base |

  Dec 13, 2022 3:19 PM

  500 views | 0 replies

• Connecting JMP® to SAS® server failed when using Java® 11

  JMP® requires the JAVA® COBRA component to connect to SAS®. In JAVA 11, this module has been depreciated. As a result we suggest some installations of JMP 14.2 or older might not be able to connect to SAS. Currently the only work around is to export files to SAS Transport File (XPT) or Comma Separated Values (CSV) file types to share between JMP and SAS.   [Previously JMP Note 63875]

  Bobby_Riggs

  JMP Knowledge Base |

  Dec 13, 2022 3:17 PM

  645 views | 0 replies

• Can I get Greenhouse-Geisser and Huynh-Feldt adjusted F-tests in JMP®?

  Yes. Use the "Manova" fitting personality in the Fit Model platform with multiple response columns. In the Response Specification section of the resulting Manova Fit, check the box next to Univariate Tests Also. Then, click on the Choose Response drop down menu and select Repeated Measures. Click OK in the dialog that appears (edit the "Y Name" field if desired). In the resulting output, the epsil...

  sseligman

  JMP Knowledge Base |

  Dec 13, 2022 1:43 PM

  616 views | 0 replies

• Clear Log() sometimes does not empty the contents of the log

  The Clear Log() function is designed to clear the contents of the log.  At seemingly random times, the function does not actually clear the contents of the log. As a workaround, open a new script window and run Clear Log().     [Previously JMP Note 62603]

  Wendy_Murphrey

  JMP Knowledge Base |

  Dec 8, 2022 12:37 PM

  275 views | 0 replies

• A JMP® script might return the following warning: Cannot find FrameBox[ "ScatterPlot Matrix" ]

  Due to a required change related to HelpKeys, scripts that are created in an earlier release of JMP and then run in JMP^® 16.1 and later releases might result in the following log message: Cannot find FrameBox[ "Scatterplot Matrix" ] at {} In the Dispatch() section of the Scatterplot Matrix script, change the string "Scatterplot Matrix" to "Scatterplot Matrix Plot."  See the following example: dt ...

  Wendy_Murphrey

  JMP Knowledge Base |

  Dec 8, 2022 8:19 AM

  192 views | 0 replies

• An "Error 101P" message appears when you are running the JMP® Pro updater

  The following error message might appear when you are running a JMP Pro updater,   Figure 1   Here are some possible reasons for this message: You have a JMP Annual License. You need to download the JMP Annual License updater instead from www.jmp.com/update.You have a JMP Subscription. You need to sign in to your JMP Subscription portal for the update. Your user account needs elevated rights on th...

  Bobby_Riggs

  JMP Knowledge Base |

  Dec 6, 2022 11:21 AM

  1171 views | 0 replies

• An "Error 101A" message appears when you are running the JMP® Annual License updater

  The following error message might appear when you are running a JMP Annual License updater: Figure 1   Here are some possible reasons for the message: You have a JMP^® Pro installation. You need to download the JMP Pro updater instead from www.jmp.com/update.You have a JMP Subscription. You need to sign in to your JMP Subscription portal for the update. Your user account needs elevated rights on th...

  Bobby_Riggs

  JMP Knowledge Base |

  Dec 6, 2022 11:17 AM

  1267 views | 0 replies

• "Maximum number of downloads for this order has been exceeded" when using Electronic Software Delivery (ESD)

  If you are downloading JMP using Electronic Software Delivery (ESD), you may receive the error: Maximum number of downloads for this order has been exceeded. Please contact SAS tech support for further assistance. Refer to software order email for contract information. The message occurs when there are multiple downloads from the Electronic Software Delivery site. The intent of the service is to...

  Bobby_Riggs

  JMP Knowledge Base |

  Dec 5, 2022 9:50 AM

  710 views | 0 replies

• A Power animation for the Test Mean option in the Distribution platform in JMP® does not calculate the Beta value correctly

  When you analyze a continuous column with JMP in the Distribution platform, you can use the Test Mean option to test the sample mean against a hypothesized mean. In the resulting report, you can then display a Power animation. The dialog that is generated is highly interactive. However, the Beta value does not update with the changes made to the test parameters. To correct this problem, exit out o...

  Duane_Hayes

  JMP Knowledge Base |

  Dec 2, 2022 8:23 AM

  562 views | 0 replies

• Incorrect values are given with the Confidence Interval for One Proportion calculator in JMP® software

  In certain conditions, the Confidence Interval for One Proportion calculator, available in the JMP^® Sample Data Index, gives incorrect confidence intervals. These conditions are when the Number of Successes (x) equals the Sample Size (n), and when the Number of Successes equals 0. The alpha level should be divided by 2 in these cases, so, to get the correct calculations, change the Confidence Leve...

  Duane_Hayes

  JMP Knowledge Base |

  Dec 1, 2022 3:34 PM

  450 views | 0 replies

• You are unable to see table or label text in JMP® 15 on Mac OS when running Dark Mode or High Contrast Mode

  In JMP® 15 on Mac OS, you might not be able to see table or label text when running Dark Mode or High Contrast Mode. The current workaround is to disable Dark Mode or High Contrast Mode. Alternatively, reverting the Colors selections in Styles of the Preferences menu back to Original might resolve the issue as well. If this solution does not resolve the issue, contact JMP Technical Support for add...

  nickholmes13

  JMP Knowledge Base |

  Dec 1, 2022 3:15 PM

  586 views | 0 replies

• "Data out of range" error given when clicking points of the scatterplot in the Fit Life by X platform in JMP® 15

  After running the Fit Life by X platform in JMP^® 15 you may get a "JMP Alert: Data out of Range" pop-up on your screen when clicking certain points in the generated scatterplot. The error is occurring during Hoverlabel generation and will be fixed in a future maintenance release of JMP 15. Hoverlabels that do not produce an error may generate the wrong value.   [Previously JMP Note 65477]

  nickholmes13

  JMP Knowledge Base |

  Dec 1, 2022 3:09 PM

  482 views | 0 replies

• LSMeans Contrasts with multiple contrasts are displayed incorrectly when they are being defined

  In JMP® software, the Fit Model platform allows you to define contrasts for the least squares means by selecting the option "LSMeans Contrast..." available with categorical effects. If you click the "New Column" button after the first contrast is defined, the first column of coefficients is displayed incorrectly and the 0's corresponding to the new column do not change according to the +/- buttons...

  Duane_Hayes

  JMP Knowledge Base |

  Dec 1, 2022 3:07 PM

  549 views | 0 replies

• Grouping variables are ignored by hover label graphs in the Graph Builder platform

  Hover label graphs can be displayed when the cursor is moved over a graph element in a graph produced with JMP® software. If you place a column in the "Group X", "Group Y", or "Page" role in the JMP Graph Builder platform and you opt to display a hover label graph then the hover label graph is misleading. In the situation described, the internal data filter Where() clauses completely ignore the gr...

  Duane_Hayes

  JMP Knowledge Base |

  Dec 1, 2022 3:05 PM

  331 views | 0 replies

• Copying Graphs from JMP® GraphBuilder using Right-Click > Edit > Copy Graph may omit data points

  Copying Graphs from JMP® Graph Builder using Right-Click > Edit > Copy Graph may omit data points in the pasted output. There are three workarounds for this issue.  You can use Ctrl-C to copy the graph. Ctrl-J will copy the complete graph to a journal as well. You can raise the Fast Marker Threshold in Graph Preferences so that Fast Marker Node is used to copy the complete graph. However, the copy...

  Duane_Hayes

  JMP Knowledge Base |

  Dec 1, 2022 3:03 PM

  2089 views | 0 replies

• JMP® 13 Documentation Library book is displayed in JMP version 14.0

  If you are running JMP® Version 14.0 in Japanese or Simplified Chinese on a Macintosh machine and you open the "JMP Documentation Library" book, JMP displays an older version of the documentation. Selecting Help ► Books ► JMP Documentation Library opens the JMP 13 translated version of the documentation. The proper JMP 14 version of this book can be found in the Library folder on the machine:  /Li...

  Duane_Hayes

  JMP Knowledge Base |

  Dec 1, 2022 2:58 PM

  378 views | 0 replies

• JMP® does not support column auto-fill for character data

  At this time, JMP does not support auto-fill for character columns in the data table.   [Previously JMP Note 48008]

  Ryan_Gilmore

  JMP Knowledge Base |

  Dec 1, 2022 2:45 PM

  177 views | 0 replies

• Finding JMP® authorization codes for products purchased through OnTheHub®

  If you are having difficulty locating your authorization code for JMP^® software purchased from the OnTheHub^® website, please review the "Your Orders" section of their Help page. Information for finding the JMP authorization code is found under the "How I find my product key or activation code for the software I download?" topic. The authorization code is not given in the confirmation email, it is ...

  Duane_Hayes

  JMP Knowledge Base |

  Dec 1, 2022 2:39 PM

  1039 views | 0 replies

• Ternary Crosshairs tool gives incorrect coordinates

  In JMP® software, if you use the Ternary Plot platform to display your data, the Crosshairs tool can be used to show the coordinates of specific points or areas of the plot. The coordinates shown are incorrect. As a possible circumvention, use the Magnifier tool to narrow in on the plot, then the Crosshairs tool  becomes more accurate.   [Previously JMP Note 64802]

  Duane_Hayes

  JMP Knowledge Base |

  Dec 1, 2022 2:28 PM

  365 views | 0 replies

• In JMP® Clinical 7.1, Add Study fails when a study is blinded and has SUPPDM but no ADSL data set

  When a study is blinded and has SUPPDM but no ADSL data set, refreshing the study metadata produces an error.  As a workaround, create an ADSL data set with only a USUBJID column that is populated and copied from SDTM. Adding the study with this ADSL data set is successful. The issue is corrected in the JMP® Clinical 7.1.1 hotfix.  [Previously JMP Note 65441]

  sseligman

  JMP Knowledge Base |

  Nov 30, 2022 1:38 PM

  386 views | 0 replies

• In JMP® Clinical 7.1 AE Narratives, Prior Therapy is Incorrectly Populated

  In JMP® Clinical 7.1 AE Narratives, a prior therapy may be populated for a subject that does not have one. The values come from cases where the previous subject had prior therapies, but the current subject did not. This issue is addressed in the JMP® Clinical 7.1.1 hotfix.  [Previously JMP Note 65440]

  sseligman

  JMP Knowledge Base |

  Nov 30, 2022 1:38 PM

  383 views | 0 replies