JMP Support

Latest Notes

• How to enter a new JMP Subscription serial number

  If a prior JMP Subscription was activated on your machine and you need to enter a new serial number, upon launching JMP you may find that there is no ...

  Wendy_Murphrey

  JMP Knowledge Base |

  Oct 24, 2023 1:46 PM

  1460 views | 0 replies

• The JMP® 17 installation media for Macintosh does not apply the license file

  When you install JMP and JMP Pro 17.0 via the SAS Software Depot, the license file located within the sid_files folder is not automatically applied.  ...

  Ryan_Gilmore

  JMP Knowledge Base |

  Oct 13, 2023 3:00 PM

  1079 views | 1 replies

• How to assign a category using a lookup table in JMP®

  Overview Using the JMP Scripting Language (JSL) you can write a script that assigns values based upon data stored in a different data table. The follo...

  Wendy_Murphrey

  JMP Knowledge Base |

  Oct 13, 2023 3:10 AM

  942 views | 1 replies

• JMP® 18 and SAS® 9.4 Connectivity

  Background JMP R&D and Product Management teams have been committed to continuous improvement in JMP products. Through this commitment and listening t...

  Duane_Hayes

  JMP Knowledge Base |

  Oct 10, 2023 9:34 AM

  1274 views | 0 replies

• Error when initializing MATLAB. Unknown in access or evaluation of 'Glue'

  If you encounter the error, "Unknown in access or evaluation of 'Glue'..." (see image) when using JMP 17.x and earlier, use the steps below to work ar...

  Dahlia_Watkins

  JMP Knowledge Base |

  Oct 4, 2023 11:24 AM

  669 views | 1 replies

• Analyzing Repeated Measures in JMP® Software

  Analyzing Repeated Measures Data in JMP^® Software     Often in an experiment, more than one measure is taken on the same subject or experimental unit....

  Duane_Hayes

  JMP Knowledge Base |

  Oct 4, 2023 6:21 AM

  8996 views | 3 replies

• How to completely remove all system and configuration files from JMP for Windows

  Background
  It is sometimes necessary remove all JMP files from a system. Follow the steps here to completely remove all JMP system and configuration f...

  Dave_Matthews

  JMP Knowledge Base |

  Sep 19, 2023 11:59 AM

  1922 views | 0 replies

• How to completely remove all JMP system and configuration files from macOS

  Background   It is sometimes necessary to remove all JMP files from a system. Follow the steps here to completely remove all JMP system and configurat...

  Dave_Matthews

  JMP Knowledge Base |

  Sep 18, 2023 4:06 PM

  1467 views | 0 replies

• Reordering reports and accessing studies after updating JMP Clinical

  I have just updated JMP Clinical to a new version. My reports are in the wrong order, and I can't access my studies. How do I fix this?   After you in...

  laura_archer

  JMP Knowledge Base |

  Sep 1, 2023 12:58 PM

  218 views | 0 replies

• How To Connect To Google Sheets Using New Method in JMP 17.1 and Newer

  Background
  
  In JMP 17.1, JMP updated the Google Sheets connection method due to changes in Google’s access requirements. This change requires the remov...

  Dave_Matthews

  JMP Knowledge Base |

  Jul 12, 2023 6:24 AM

  879 views | 0 replies

• Installation Note 43808: JMP® error when applying license: "Error while processing JMP license file"

  Issue Description
  
  The following error might be displayed when applying a JMP^® license file:                 Resolution
  
  This error normally stems from...

  Dahlia_Watkins

  JMP Knowledge Base |

  Jun 28, 2023 8:38 AM

  465 views | 0 replies

• How to Create Physical Media media for JMP® Annual License Versions

  Beginning in May 2023, all JMP® software will be provided via electronic download only. JMP will no longer ship physical media as an option. Customers...

  Dave_Matthews

  JMP Knowledge Base |

  Jun 22, 2023 7:43 AM

  474 views | 0 replies

• Supported Operating Systems by JMP® Version

  The following table describes the operating systems supported by JMP version and release.   JMP Version/Release Supported Operating System JMP 18 ...

  Dave_Matthews

  JMP Knowledge Base |

  Jun 12, 2023 11:10 AM

  1487 views | 0 replies

• Fit Oneway Performance Issues With Jitter Enabled

  Problem Users may experience performance issues in some use cases when analyzing data using the Fit Oneway Platform in JMP 17. This may occur in the f...

  PatrickGiuliano

  JMP Knowledge Base |

  Jun 8, 2023 12:34 PM

  248 views | 0 replies

• When JMP® Clinical 17.0 is installed first, installing version 17.1 produces issues with report list

  If you already have JMP Clinical 17.0 installed, the process of installing JMP Clinical 17.1 begins by uninstalling version 17.0. After 17.0 is uninst...

  sseligman

  JMP Knowledge Base |

  Jun 7, 2023 1:08 PM

  299 views | 0 replies

• Language support in JMP® Software

  JMP® software is available in the following languages: Castilian SpanishEnglishFrenchGermanItalianJapaneseKoreanSimplified Chinese   Documentation The...

  Evan_Carr

  JMP Knowledge Base |

  Jun 6, 2023 10:54 AM

  2998 views | 0 replies

• Database table scripts (Update from Database, Modify, etc.) or .jmpquery files stop working

  Problem Database table scripts (Update from Database, Modify, etc.) or .jmpquery files stop working. These table scripts may also produce an error ind...

  Dahlia_Watkins

  JMP Knowledge Base |

  May 25, 2023 11:00 AM

  1330 views | 0 replies

• Supported versions of R software by JMP® version and operating system

  The following table describes the versions of R supported by JMP version and operating system. JMP VersionOSR Version17.xWindows2.9.1 or higher Macint...

  Bobby_Riggs

  JMP Knowledge Base |

  May 18, 2023 6:29 AM

  243 views | 0 replies

• JMP® can crash when using drag and drop functionality

  JMP® might begin to crash when using drag-and-drop functionality within any platform.  This affects all versions of JMP on Windows and may be caused b...

  Duane_Hayes

  JMP Knowledge Base |

  May 15, 2023 7:15 AM

  514 views | 0 replies

• Preparing JMP® to Use the InstallShield Silent Installation Method For Microsoft® Windows

  This JMP Note provides the steps to Create, Install, and Remove JMP silently using the InstallShield Record commands.   Installing JMP
  a. Creating Ins...

  Dave_Matthews

  JMP Knowledge Base |

  May 8, 2023 8:27 AM

  3103 views | 0 replies

• My JMP Login FAQ

  What is My JMP?Is a My JMP login different from my JMP Community login?What information is required to set up a My JMP ID?Where do I specify a passwor...

  Ryan_Gilmore

  JMP Knowledge Base |

  Feb 1, 2023 11:21 AM

  5014 views | 0 replies

• Incomplete MATLAB syntax cause JMP to hang on macOS

  Background
  
  Currently on macOS, submitting any incomplete MATLAB syntax can cause JMP to hang. The hang experienced by JMP is the result of MATLAB gett...

  Dahlia_Watkins

  JMP Knowledge Base |

  Jan 19, 2023 1:05 PM

  203 views | 0 replies

• Data Privacy Requests

  As a wholly-owned subsidiary of SAS, JMP takes the security and privacy of your personal data seriously. If you wish to exercise a privacy right you h...

  Wendy_Murphrey

  JMP Knowledge Base |

  Jan 19, 2023 12:55 PM

  357 views | 0 replies

• How to apply an updated JMP® license

  JMP® licenses are now stored at my.jmp.com. The site representative for each account is able to view and download license files for each version and o...

  Wendy_Murphrey

  JMP Knowledge Base |

  Jan 12, 2023 12:55 PM

  8189 views | 0 replies

• JMP® stops responding while connecting to the R 4.1.2 ARM build on M1 chipsets

  R 4.1.2 introduces R binary for Apple silicon arm (M1) chips. When JMP connects to the Application Response Management (ARM) build of R 4.1.2, JMP is ...

  Dahlia_Watkins

  JMP Knowledge Base |

  Jan 11, 2023 7:23 AM

  294 views | 1 replies