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  • Don’t miss your chance to experience Discovery Summit Europe at our best available rate! Early bird registration through 31 Oct.
  • Graph Builder Toolbar streamlines interactive graphing. Creates shortcuts on Report and GraphBuilder Helpers toolbars. Download and install the extension.
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    Regular business hours will resume on Monday, October 5, 2026.

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Knowledge Base

Latest Notes

  • Install JMP® 18 and higher on Windows and Windows Server operating systems

    The following is a step-by-step guide for sites that wish to provide users with instructions to install JMP® on their machines. Note: This JMP Note is not intended to address any environmental or system-related issues that might arise during installation. If any deviations are encountered during the installation, verify whether you are running a version of JMP supported by your operating system as...

    Dahlia_Watkins Dahlia_Watkins
    JMP Knowledge Base |
    Nov 6, 2024 5:47 AM
    15682 views | 1 replies

  • 18.1 Installer: Modify and Repair options break JMP's Python integration

    Background

    Updating JMP 18 will break the Python Integration using Repair or Modify to install. Repair and Modify do not properly install the DLLs (Python files) folder needed to run the Python integration in JMP 18. 

    Solution

    Uninstall JMP 18 from your machine. Re-install the JMP 18 update (e.g., 18.1). Doing so will avoid the "Modify, repair, or remove the program" dialog. These steps will prope...

    Dahlia_Watkins Dahlia_Watkins
    JMP Knowledge Base |
    Oct 1, 2024 7:28 AM
    2262 views | 3 replies

  • CVE-2021-44228 (Log4Shell Log4j) vulnerability in JMP® products

    JMP products use Java to connect to SAS® applications on remote systems. The Log4j file is used only in the SAS® Integration Technologies option that is used to connect JMP to SAS. If this option was not checked during installation (the default selection is unchecked), Log4j files should not be present on the system.   JMP® 18.0 Java support has been removed in JMP 18. No Log4j vulnerability is pr...

    Dave_Matthews Dave_Matthews
    JMP Knowledge Base |
    Aug 15, 2024 12:14 PM
    2657 views | 0 replies

  • JMP Alert after completing email verification: No software authorizations found for JMP

    Upon launching JMP and completing the email verification, the following JMP Alert window might appear: The message indicates that your email address has not been granted access to JMP 18 at this time. 

    If you believe that you should have access to JMP 18, please contact your JMP Software Administrator or the person who is responsible for your JMP license to request access. Details about managing u...

    Wendy_Murphrey Wendy_Murphrey
    JMP Knowledge Base |
    Jun 25, 2024 4:54 AM
    2302 views | 0 replies

  • Problem Note 52261: New instance of JMP® is opened each time a new file is opened

    Issue Description Sometimes when a JMP file, such as JMP, JSL, JRN, JRP, etc., is opened by double-clicking it in Windows Explorer, a new instance of JMP may open. This could cause many different JMP sessions to be open at once. The preferred response is to have the JMP file open in the existing instance of JMP. To correct this, users should ensure that JMP is the preferred program to open these f...

    Dahlia_Watkins Dahlia_Watkins
    JMP Knowledge Base |
    May 21, 2024 9:31 AM
    8230 views | 4 replies

  • Help Menu reorganized in JMP® 18

    Summary The JMP Help menus are reorganized in JMP 18. The changes are part of an initiative to simplify and reorganize the menus, making it easier for new users to quickly get up and running in JMP.

    What's Changing The order of menu options has been reorganized into a more logical flow to make finding and selecting documentation and getting help easier for new users.Search JMP is now the first opt...

    Duane_Hayes Duane_Hayes
    JMP Knowledge Base |
    May 14, 2024 7:47 AM
    999 views | 0 replies

  • How to apply an updated JMP® license

    JMP® licenses are now stored at my.jmp.com. The site representative for each account is able to view and download license files for each version and operating system. JMP licenses are version and operating system-specific.   To obtain an updated JMP license file: Log in to my.jmp.com with the site representative's My JMP IDClick the "Manage Software" section.Use the table to determine the Version ...

    Wendy_Murphrey Wendy_Murphrey
    JMP Knowledge Base |
    May 2, 2024 7:23 AM
    21974 views | 0 replies

  • Managing Vulnerabilities in JMP® Software Engineering

    JMP strives to release software resistant to misuse and cybersecurity threats.  JMP utilizes third-party software to enhance its usability and functionality, and is reliant on these organizations to release accurate and timely information about vulnerabilities identified in their software.    When vulnerabilities in third-party software are identified, JMP attempts to apply the vulnerability solut...

    Dave_Matthews Dave_Matthews
    JMP Knowledge Base |
    Apr 23, 2024 12:28 PM
    1782 views | 0 replies

  • In Response Screening platform, labeling in Means Differences report is incorrect with a character grouping column

    When a character Grouping column is defined in a Response Screening analysis, the labeling in the Means Differences report is incorrect. Only a single group label appears (repeating values are suppressed), making the user think that all comparisons are from one group.   For example, running this script:   dt = Open("$Sample_Data/Big Class.jmp"); Response Screening( Y( :height ), X( :age ), Grou...

    sseligman sseligman
    JMP Knowledge Base |
    Mar 13, 2024 1:54 PM
    700 views | 0 replies

  • Launching the JSL Debugger might result in time out and unknown errors

    When the JSL Debugger is launched, a second instance of JMP® is created. The two JMP instances communicate with one another using sockets. Due to various VPN and firewall settings, the launching of the JSL Debugger may be blocked. In these instances, you might see the following error messages: Time out encountered attempting to connect to the JSL Debugger GUI. Unknown error encountered during the ...

    Dahlia_Watkins Dahlia_Watkins
    JMP Knowledge Base |
    Mar 6, 2024 8:32 AM
    711 views | 0 replies

  • JMP® sample data table "Boston Housing.jmp" removed

    Beginning with JMP® 18, the Boston Housing sample data table has been removed from the JMP Sample Data folder. It is also no longer referenced in the JMP documentation. This change is due to some of the data being discriminatory, unethical, and unfair. The following data tables have been identified as alternatives for regression examples: Diabetes, Liver Cancer, Body Fat, Fishing, and VA Lung Canc...

    Duane_Hayes Duane_Hayes
    JMP Knowledge Base |
    Feb 15, 2024 8:41 AM
    1083 views | 0 replies

  • The specified DSN contains an architecture mismatch between the driver and application

    If you use Open Table or Query Builder in JMP®, you may encounter the error: "The specified DSN contains an architecture mismatch between the Driver and Application". With Database Management Systems (DBMS) such as Oracle, Microsoft SQL Server, PostgreSQL, etc., you need to configure the ODBC data source that corresponds with the architecture of JMP. If you have JMP 64-bit, configure your data so...

    Dahlia_Watkins Dahlia_Watkins
    JMP Knowledge Base |
    Feb 15, 2024 5:29 AM
    2431 views | 0 replies

  • The legacy Sample Size and Power calculators are retired in JMP® 18

    The Sample Size and Power calculators, available in earlier versions of JMP® from the DOE > Design Diagnostics menu selection, are retired in JMP 18. Instead, use the Sample Size Explorers found directly in the DOE menu. These interactive explorers include all of the functionality in the legacy Sample Size and Power calculators, and cover a wider range of calculators for Power, Confidence Interval...

    Duane_Hayes Duane_Hayes
    JMP Knowledge Base |
    Feb 2, 2024 11:01 AM
    1367 views | 1 replies

  • JMP® 18 and SAS® 9.4 Connectivity

    Background JMP R&D and Product Management teams have been committed to continuous improvement in JMP products. Through this commitment and listening to the needs of JMP users and customers around the world, recent versions of JMP have included innovations such as the Workflow Builder, Easy DOE, Functional Data Explorer, OSI Pi Data Connections, and JMP Live. To maintain this investment in innovati...

    Duane_Hayes Duane_Hayes
    JMP Knowledge Base |
    Jan 29, 2024 10:03 AM
    2809 views | 0 replies

  • Incorrect numerical results are possible in JMP® with the Intel® Xeon® processor, Sapphire Rapids

    Results in JMP® will be incorrect if you are running JMP on a machine with an Intel® Xeon® Sapphire Rapids processor and the "Enable Advanced Linear Algebra Routines" preference is chosen. This preference enables the use of BLAS (Basic Linear Algebra Subprograms) and LAPACK (Linear Algebra Package) routines for linear algebra calculations in various JMP platforms and JSL functions. You can circumv...

    Duane_Hayes Duane_Hayes
    JMP Knowledge Base |
    Dec 18, 2023 7:56 AM
    847 views | 0 replies

  • How to download annual licensed versions of JMP® Software

    Annual licensed versions of JMP® Software are delivered in two ways. Traditionally, SAS® Software Order Emails (SOEs) have been sent to the authorized JMP Site Representative. This person will follow the instructions in the SOE to use the SAS® Download Manager to download the software installation files. JMP is transitioning to a new method of software delivery. Newer versions of JMP will be deliv...

    Duane_Hayes Duane_Hayes
    JMP Knowledge Base |
    Nov 3, 2023 7:58 AM
    5013 views | 0 replies

  • JMP® Clinical 17.2 is not responding when running Algorithmic FDA Medical Query Risk Report

    JMP® Clinical 17.2 may become unresponsive when running Algorithmic FDA Medical Query Risk Report.  This behavior is due to the Hypersensitivity Algorithmic FMQ.jmp file getting corrupted when JMP Clinical is installed.  To resolve this issue please navigate to the path below, and replace the existing Hypersensitivity Algorithmic FMQ.jmp file with the one found in this JMP note.     (Windows) C:\P...

    laura_archer laura_archer
    JMP Knowledge Base |
    Oct 26, 2023 12:16 PM
    959 views | 0 replies

  • How to enter a new JMP Subscription serial number

    If a prior JMP Subscription was activated on your machine and you need to enter a new serial number, upon launching JMP you may find that there is no option to enter your new serial number.  In that situation, please close JMP and then download the following reset tool for your correct operating system: Windows: JMPSubscriptionReset.zipMac: JMPSubscriptionReset.dmg After you download the tool:  Un...

    Wendy_Murphrey Wendy_Murphrey
    JMP Knowledge Base |
    Oct 25, 2023 5:37 AM
    2953 views | 0 replies

  • How to completely remove all JMP system and configuration files from macOS

    Background   It is sometimes necessary to remove all JMP files from a system. Follow the steps here to completely remove all JMP system and configuration files from a macOS system. The steps below require full administrative rights. If you do not have full administrative rights on your computer, you will need assistance from your IT team.   Steps   Remove JMP Application 1) From Finder, select Go ...

    Dave_Matthews Dave_Matthews
    JMP Knowledge Base |
    Sep 19, 2023 11:49 AM
    5158 views | 0 replies

  • Reordering reports and accessing studies after updating JMP Clinical

    I have just updated JMP Clinical to a new version. My reports are in the wrong order, and I can't access my studies. How do I fix this?   After you install the updated version of JMP Clinical, refresh your studies and reset the report configuration using the following steps: Open JMP Clinical and open the Studies tab.Select a study, and click to refresh that study.Repeat for all studies.Select one...

    laura_archer laura_archer
    JMP Knowledge Base |
    Sep 1, 2023 12:58 PM
    651 views | 0 replies

  • Step-by-step: Installing JMP® on Macintosh

    The following is a step-by-step guide for sites that want to provide their users with an instruction set to install JMP® on their machines. Note: This SAS Note is not intended to address any environmental or system-related issues that might arise during the installation process. If any deviations are encountered during the installation, verify whether you are running a version of JMP supported by ...

    Dahlia_Watkins Dahlia_Watkins
    JMP Knowledge Base |
    Aug 29, 2023 10:47 AM
    13619 views | 0 replies

  • Where can I find information to get started using JMP®?

    Information on getting started with JMP® can be found in a number of places. Some of these are: The Getting Started with JMP:  On Demand is designed to help you quickly get comfortable with the basics of JMP.From the JMP website select the "For Users" tab. This tab contains links to resources such as Learn to use JMP, the JMP User Community, and JMP Discovery Summits.The online JMP Help can be ac...

    Ryan_Gilmore Ryan_Gilmore
    JMP Knowledge Base |
    Aug 28, 2023 10:42 AM
    505 views | 0 replies

  • Error when initializing MATLAB. Unknown in access or evaluation of 'Glue'

    If you encounter the error, "Unknown in access or evaluation of 'Glue'..." (see image) when using JMP 17.x and earlier, use the steps below to work around this error.   Note: Users should consult their IT before editing any environment variables on their systems.    Edit your Windows PATH variable to include the win64 folder for MATLAB

    Close JMP.Click the Windows icon > Settings > About > Advance...

    Dahlia_Watkins Dahlia_Watkins
    JMP Knowledge Base |
    Aug 7, 2023 8:55 AM
    2486 views | 2 replies

  • How To Connect To Google Sheets Using New Method in JMP 17.1 and Newer

    Background

    In JMP 17.1, JMP updated the Google Sheets connection method due to changes in Google’s access requirements. This change requires the removal of the old authorization tokens provided by Google and reconnecting to your Google account.  Failure to remove the old Google authorization tokens will result in an error (see JMP Note 579563).  The following instructions show you how to remove th...

    Dave_Matthews Dave_Matthews
    JMP Knowledge Base |
    Jul 12, 2023 6:24 AM
    2565 views | 0 replies

  • Installation Note 43808: JMP® error when applying license: "Error while processing JMP license file"

    Issue Description

    The following error might be displayed when applying a JMP® license file:                 Resolution

    This error normally stems from one of several problems: 1. The license file being applied is for another version. JMP 15 license files can be applied to JMP 15 only. The same holds true for other versions of JMP software.JMP 10 license files cannot be applied to JMP 11. You can d...

    Dahlia_Watkins Dahlia_Watkins
    JMP Knowledge Base |
    Jun 28, 2023 8:38 AM
    1224 views | 0 replies