JMP Support

Latest Notes

• "Data out of range" error given when clicking points of the scatterplot in the Fit Life by X platform in JMP® 15

  After running the Fit Life by X platform in JMP^® 15 you may get a "JMP Alert: Data out of Range" pop-up on your screen when clicking certain points in...

  nickholmes13

  JMP Knowledge Base |

  Nov 30, 2022 11:33 AM

  213 views | 0 replies

• JMP® 15 Google Sheets: sign in disabled for app or app is not secure

  Using the JMP® 15 Google Sheets import results in one of the following messages:  Sign in with Google temporarily disabled for this app.Couldn't sign ...

  Dahlia_Watkins

  JMP Knowledge Base |

  Nov 30, 2022 11:33 AM

  168 views | 0 replies

• JMP® 15 does not recognize tables when opening .mdb or .accdb files.

  Tables produced by opening a .accdb or .mdb file are not recognized when using the drag and drop method or using File > Open. As a result, any subsequ...

  Dahlia_Watkins

  JMP Knowledge Base |

  Nov 30, 2022 11:33 AM

  207 views | 0 replies

• An Access Control Request pop-up message appears when you install JMP® on macOS

  When you install JMP on modern versions of macOS, the following pop-up message is shown:     This message is a permissions prompt from macOS. Click O...

  Dave_Matthews

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  1234 views | 0 replies

• JMP® Query Builder: Filters set with Prompt on Run crash JMP 15.

  Selecting "Prompt on Run" for a variable within Query Builder's filter crashes JMP® 15 after selecting "Run Query". Workaround: Go to File > Preferenc...

  Dahlia_Watkins

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  113 views | 0 replies

• Cannot install JMP® on macOS® because it is from an unidentified developer

  The message "...can't be opened because it is from an unidentified developer" first appeared in Mac OS 10.15 as part of their security process for sof...

  Dave_Matthews

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  1012 views | 0 replies

• macOS® error when installing JMP® due to Apple check for malicious software

  The message "...can't be open because Apple cannot check it for malicious software" first appeared in Mac OS 10.15 as part of their security process f...

  Dave_Matthews

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  379 views | 0 replies

• "Can't reach this page" error is received when opening the JMP Online Help in JMP® 15

  Depending on your company firewall settings, you can receive the following pop-up error when accessing the JMP® 15 Online through the JMP Help menu op...

  Dave_Matthews

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  126 views | 0 replies

• LSMeans Contrasts with multiple contrasts are displayed incorrectly when they are being defined

  In JMP® software, the Fit Model platform allows you to define contrasts for the least squares means by selecting the option "LSMeans Contrast..." avai...

  Duane_Hayes

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  209 views | 0 replies

• JMP® 14.1 and older on macOS Catalina cannot connect to SAS servers

  Apple announced that macOS 10.14 Mojave is the final release to support their Java SE 6 runtime. As a result, upgrading to macOS 10.15 Catalina causes...

  Bobby_Riggs

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  186 views | 0 replies

• Grouping variables are ignored by hover label graphs in the Graph Builder platform

  Hover label graphs can be displayed when the cursor is moved over a graph element in a graph produced with JMP® software. If you place a column in the...

  Duane_Hayes

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  119 views | 0 replies

• JMP® Clinical 7.1 API JSL results in an error when try to remove section

  In JMP^® Clinical 7.1 when trying to remove section using the JSL API, the following error can occur: The symbol "TabFilterReferenceList" is not define...

  laura_archer

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  186 views | 0 replies

• JMP® Clinical 7.1 Exposure Summary: Inconsistency in calculation of total duration of exposure

  In JMP^® Clinical 7.1, the durations from Exposure Summary are calculated inconsistently. This issue is resolved in the Hot Fix  available here.   [Pre...

  laura_archer

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  182 views | 0 replies

• Error when converting dates to character dates in JMP® Clinical 7.1

  In JMP^® Clinical 7.1 when the AE dataset is loaded and ASTDT and/or AENDT are converted to AESTDTC and/or AEENDTC, the length is not long enough, and ...

  laura_archer

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  227 views | 0 replies

• JMP® Clinical 7.1 Findings Time Trends: error for Lab Test Results equal zero

  There is a coding error in JMP^® Clinical 7.1 that sets a lab results with value 0 to missing. This issue is resolved with the Hot Fix available here. ...

  laura_archer

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  231 views | 0 replies

• Post-Query Script within Query Builder is ignored when launching a saved .jmpquery file.

  In JMP® 15 when a post-query script is saved within a .jmpquery file, the script is ignored upon opening the file and selecting Run Query. The table b...

  Dahlia_Watkins

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  243 views | 0 replies

• JMP® Clinical 7.0: Mortality Time To Event Deaths that occur on study day one

  JMP® Clinical 7.0 and 7.1 removed deaths on study day 1 for Mortality Time to Event reports. JMP Clinical removes disposition records that occur on or...

  laura_archer

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  472 views | 0 replies

• Query Builder or Open Table Error: The specified DSN contains an architecture mismatch between the Driver and Application.

  Whether you prefer to use Open Table or Query Builder in JMP®, you may encounter the error: "The specified DSN contains an architecture mismatch betwe...

  Dahlia_Watkins

  JMP Knowledge Base |

  Nov 30, 2022 11:32 AM

  364 views | 0 replies

• JMP® Clinical 8.0 values that contain apostrophes have records deleted from results in incidence screens

  In JMP Clinical 8.0, some CDISC values (such as in AETERM and AELLT) can contain apostrophes. When you run incidence screen records for subjects with ...

  laura_archer

  JMP Knowledge Base |

  Nov 30, 2022 11:31 AM

  141 views | 0 replies

• Excel® numbers, dates and currency formats are not the same as the JMP® table

  By default, JMP® uses the same regional settings for numbers, dates and currency as the Microsoft® Windows or Apple® macOS operating system it is inst...

  Dave_Matthews

  JMP Knowledge Base |

  Nov 30, 2022 11:31 AM

  205 views | 0 replies

• Step-by-step: Installing JMP® on Macintosh

  The following is a step-by-step guide for sites that want to provide their users with an instruction set to install JMP^® on their machines. Note: This...

  Dahlia_Watkins

  JMP Knowledge Base |

  Nov 30, 2022 11:31 AM

  9833 views | 0 replies

• Step-by-step: Installing JMP® on Microsoft Windows

  The following is a step-by-step guide for sites that wish to provide their users with an instruction set to install JMP^® on their machines. Note: This...

  Dahlia_Watkins

  JMP Knowledge Base |

  Nov 30, 2022 11:31 AM

  17057 views | 0 replies

• Minitab 19 and later versions are not supported in JMP® software

  When Minitab 19 or later is installed, JMP is unable to import Minitab files (.mtw files). Instead, an error message appears (for example, “Minitab 19...

  Bobby_Riggs

  JMP Knowledge Base |

  Nov 30, 2022 11:31 AM

  310 views | 0 replies

• Can I Install JMP® software on Windows server Operating Systems?

  JMP® is a desktop application and designed to install on Windows and Macintosh desktop operating systems.   JMP Server Presentation License We can pro...

  Dave_Matthews

  JMP Knowledge Base |

  Nov 30, 2022 11:31 AM

  1340 views | 0 replies

• The LSMeans Plot may be incorrect in JMP® 14

  In JMP® 14.0, the LSMeans Plots in the Fit Model platform might be incorrect for three-way (or higher order) interaction terms. The values in the LSMe...

  AdamMorris

  JMP Knowledge Base |

  Nov 30, 2022 11:31 AM

  180 views | 0 replies