Support

Latest Notes

• Closing a custom window with an On Close() argument can cause JMP® to crash

  In JMP, closing a custom window with an <<On Close() argument can cause JMP to crash.  The problem occurs on Windows operating systems. Example - the following code can cause the crash:   Names Default To Here( 1 ); dt = Open( "$SAMPLE_DATA\Big Class.jmp" ); win = New Window( "Test",     <<On Close( Close( dt, No Save ) ),     dist = Distribution( Continuous Distribution( Column( :height ), Hori...

  Wendy_Murphrey

  JMP Knowledge Base |

  Dec 16, 2022 6:42 AM

  214 views | 0 replies

• Applying the JMP® annual site license

  When your license is renewed for JMP^®, the designated JMP site representative receives an email from Licensing Support with the new license data in the form of a text file attachment.    If your JMP license is expired, you are prompted for a new license upon launch. To renew your JMP license: Save the TXT license file to your local hard driveRight-click the JMP icon and select "Run as Administrato...

  Ryan_Gilmore

  JMP Knowledge Base |

  Dec 15, 2022 2:00 PM

  6329 views | 0 replies

• When a study contains ADaM only transport files, JMP® Clinical 7.0 produces an error for Adverse Event reports

  When a study's ADaM folder only contains transport files and no SDTM folder is defined, the following error is produced when running Adverse Event reports: ERROR: File ADAM.ADAE.DATA does not exist This issue is resolved in the JMP® Clinical 7.0.1 hotfix. Click on the link below to access the hot fix. JMP® Clinical 7.0.1 Hot Fix   [Previously JMP Note 63714]

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 1:53 PM

  389 views | 0 replies

• What is the difference between the Excel Import Wizard and the Excel Add-In for JMP®?

  There are two primary methods for importing Microsoft Excel files into JMP. You can use the Excel Import Wizard or the Excel Add-In for JMP (in Microsoft Windows environments only). However, each method leads to slightly different import outcomes. The Excel Add-In uses Windows automation to communicate between a JMP session and Excel. Excel transfers the values over at the time of the request. Any...

  Dave_Matthews

  JMP Knowledge Base |

  Dec 14, 2022 1:35 PM

  800 views | 0 replies

• The JMP® installation process creates empty shared-files directories

  After a new installation of SAS^® 9.3 is installed on a machine, the shared-files directory is no longer created. (A "new" installation of SAS means that no previous SAS versions had been installed on the machine.) Instead, each product is installed in a directory of its own under the SASHOME directory. Here is an example: C:\Program Files\SASHome\ReportFontsforClients\9.3 However, the JMP stand-...

  Ryan_Gilmore

  JMP Knowledge Base |

  Dec 14, 2022 1:34 PM

  185 views | 0 replies

• Special requirements for running JMP® 16 on Apple M1 Silicon ARM-based processors

  Apple's M1 Silicon and later processors, developed by Advanced RISC Machines (ARM), have special requirements for full support in JMP 16. Due to Apple's move from Intel-based processors to ARM-based processors in its newer Mac OS systems, third-party drivers and software must also support Apple's ARM-based architecture to work with JMP. When running JMP 16 in native mode on Mac OS 11 on an ARM-bas...

  Dave_Matthews

  JMP Knowledge Base |

  Dec 14, 2022 1:28 PM

  1317 views | 0 replies

• JMP® might stop responding when a network drive with JMP files becomes unavailable

  The Recent Files window in JMP verifies the availability of the files in its list. If a file in the Recent Files list that resides on a network drive becomes unavailable, JMP can stop responding while waiting to verify it. If you are experiencing this issue, it is recommended that you upgrade to JMP 15 or a newer version. If you experience the issue but are unable to upgrade to JMP 15 or a newer v...

  Dave_Matthews

  JMP Knowledge Base |

  Dec 14, 2022 1:24 PM

  615 views | 0 replies

• Import SAS® dataset from local SAS might fail due to missing SAS 9.4 OLE DB Provider

  When opening or importing a SAS^® data set from the local SAS connection into JMP^® an error may be encountered due to missing SAS integration files. The error is: JMP failed to load the SAS 9.4 Provider for OLE DB, which is required to import the requested data.
  
  Please verify that the SAS 9.4 Provider for OLE DB is correctly installed.
  
  You can download the SAS 9.4 Provider for OLE DB from support.s...

  Dave_Matthews

  JMP Knowledge Base |

  Dec 14, 2022 1:23 PM

  1026 views | 0 replies

• Excel® numbers, dates and currency formats are not the same as the JMP® table

  By default, JMP® uses the same regional settings for numbers, dates and currency as the Microsoft® Windows or Apple® macOS operating system it is installed on. If you set JMP to use a different language setting in Preferences any exported Excel files reverts back to using the operating system’s regional settings. NOTE: You can check your JMP language setting, by selecting File > Preferences, and l...

  Dave_Matthews

  JMP Knowledge Base |

  Dec 14, 2022 1:21 PM

  372 views | 0 replies

• Can I Install JMP® software on Windows server Operating Systems?

  JMP® is a desktop application and designed to install on Windows and Macintosh desktop operating systems.   JMP Server Presentation License We can provide a JMP Presentation Server License, at an additional cost, which allows installation on Windows Server operating systems. The license allows your IT to install JMP on a Server operating system, so users can remote into the server using Windows Te...

  Dave_Matthews

  JMP Knowledge Base |

  Dec 14, 2022 1:16 PM

  2034 views | 0 replies

• "Can't reach this page" error is received when opening the JMP Online Help in JMP® 15

  Depending on your company firewall settings, you can receive the following pop-up error when accessing the JMP® 15 Online through the JMP Help menu option or by pressing F1:   Here are alternative ways to access the JMP Online Help system for the JMP 15 application: Access the JMP Online Help system in your web browser by navigating here.Access the JMP Documentation Library installed in JMP 15 as...

  Dave_Matthews

  JMP Knowledge Base |

  Dec 14, 2022 1:12 PM

  345 views | 0 replies

• You see a syntax error after you run an AE Narrative report in JMP® Clinical 7.1 on a Chinese operating system

  Running an AE Narrative report in JMP^® Clinical 7.1 on a Chinese operating system might produce the following error: ERROR 22-322: Syntax error, expect one of the following: quoted string, numeric constant, date time constant, missing value,-. 76: Unable to determine LINE and COLUMN. This issue is corrected in the JMP^® Clinical 7.1.2 hot fix. Click the link below to access the hot fix.   JMP^® Clin...

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 12:58 PM

  422 views | 0 replies

• When I run my model through the Fit Model platform, I see "LostDFs" in the Effect Test report and "Biased" and "Zeroed" parameter estimates. Why?

  These notes usually indicate one or more linear dependencies in the design. That is, a linear combination of one or more factors can exactly duplicate another factor's values. Singularity Details are shown at the top of the results window. Examining these details should assist in determining which factors are involved in the linear dependencies. You can then adjust the model by removing factors to...

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 11:28 AM

  593 views | 0 replies

• The Nonlinear platform in JMP® 15.0 produces incorrect results when using by-groups or where clauses

  In JMP 15.0, when using by-groups or where clauses, the Nonlinear platform accesses the wrong rows in the data table for the X variables. It uses the row in the original table (rather than the row in the by-group) as it goes through the data, thus producing wrong answers without warning.   This issue was fixed in maintenance release 15.1.   [Previously JMP Note 65410]

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 11:22 AM

  264 views | 0 replies

• When I run nominal or ordinal logistic regression in JMP®, some parameter estimates are labeled "Unstable." Why?

  This is a common issue caused by some parameters in the model becoming theoretically infinite. It can happen when the model perfectly predicts the response, or if there are more parameters in the model than can be estimated by the data (that is, with sparse data, where "sparse" means that there are few or no repeats of each setting of the covariates). One solution is to reduce the number of variab...

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 11:20 AM

  1301 views | 0 replies

• Which versions of JMP® and SAS® correspond to each release of JMP® Genomics and JMP® Clinical?

  The following tables show the supported versions of JMP^® and SAS^® versions for each release of JMP Genomics and JMP Clinical.    JMP Genomics   JMP SAS10.115.1 (Pro) 9.4M7 10.015.1 (Pro) 9.4M6 9.113.2 9.4M5 9.013.2 9.4M5 8.212.29.4M48.112.29.4M38.012.19.4M37.111.29.4M27.011.19.4M16.110.0.29.3M26.010.0.09.3M1      JMP Clinical  JMP SAS8.115.2.19.4M78.015.2.19.4M77.114.39.4M67.014.19.4M5 6.1 12.29.4...

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 11:17 AM

  818 views | 0 replies

• JMP Clinical® 6.1 Gives Error Message when Running Study Visits Report

  When records in the SV domain have a missing value for Visit Number, an error occurs when running the Study Visits report. The hot fix for JMP Clinical 6.1 resolves this issue. Click on the link below to download the hot fix.   JMP Clinical 6.1 Hot Fix   [Previously JMP Note 62215]

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 11:11 AM

  247 views | 0 replies

• In JMP® Clinical 7.0, updating the study snapshot with transport files produces report errors

  If a study snapshot is updated with use of transport (.XPT) files, JMP® Clinical indicates the snapshot is successfully added, but errors occur when running reports such as Adverse Events Distribution and Findings Time Trends. An error might state the following: ERROR: There are no valid observations in the <XX> domain for analysis. Please check that your study data sets or any applied subject fil...

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 11:07 AM

  261 views | 0 replies

• In JMP® Clinical 7.0, renaming a study containing transport files produces an error

  If a user attempts to rename a study that contains transport files, JMP® Clinical produces the following error: ERROR: File WORK.SDTMNOUSEDDOM.DATA does not exist. This issue is resolved in the JMP® Clinical 7.0.1 hotfix.     [Previously JMP Note 63713]

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 11:06 AM

  317 views | 0 replies

• In JMP® Clinical 7.0, renaming a study causes AE Review Flag to be set to new for all records

  If a study is renamed, the AE Review Flag in the Adverse Events Distribution report is set to "New" for every record. This issue is resolved in the JMP® Clinical 7.0.1 hotfix.   [Previously JMP Note 63719]

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 11:05 AM

  210 views | 0 replies

• In JMP® Clinical 7.0, ANRIND variable conversion is not supported for ADaM Basic Data Structure data

  The ANRIND variable conversion to xxNRIND for a reference range indicator is not accommodated in JMP® Clinical's support of ADaM Basic Data Structure (BDS), which affects the results in AE Narratives and Findings reports. This issue is resolved in the JMP® Clinical 7.0.1 hotfix.   [Previously JMP Note 63707]

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 11:00 AM

  363 views | 0 replies

• In JMP® Clinical 7.0, an error occurs when running Adverse Events Narrative with a study containing only transport files

  When a study contains only transport files, running Adverse Events Narrative with the default settings gives this error: ERROR: File SDTM.SUPPAE.DATA does not exist. This issue is resolved in the JMP® Clinical 7.0.1 hotfix.   [Previously JMP Note 63712]

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 10:59 AM

  239 views | 0 replies

• In JMP Clinical® 6.0, username length might cause metadata table name to exceed 32 character limit

  In JMP Clinical^® 6.0, username length might cause the metadata table name to exceed the 32 character limit for SAS^® data table names. Additionally, when JMP Clinical 6.0 is launched with a username containing the special character " – " only base JMP opens and the JMP Clinical menus do not appear. To resolve the errors, the user needs to extract the files from the zip file referenced below to the ...

  Ryan_Gilmore

  JMP Knowledge Base |

  Dec 14, 2022 10:33 AM

  129 views | 0 replies

• Can I get Cronbach's coefficient alpha from JMP®?

  Yes. Choose Analyze ► Multivariate Methods ► Multivariate, specify your continuous columns in the dialog box corresponding to the Y,Columns Role, and click OK to generate the analysis. In the analysis output window, click on the red triangle menu under the Multivariate header, and then select Item Reliability ► Cronbach's α, or Standardized α for Cronbach's α, standardized.   [Previously JMP Note ...

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 8:31 AM

  2242 views | 0 replies

• I have categorical effects in my Stepwise Regression model, and I don't understand how JMP® is performing the analysis. Is there any information on this?

  Information on Stepwise Regression models containing nominal and/or ordinal effects can be found in the JMP^® Fitting Linear Models documentation. In the Stepwise Regression Models chapter, see the section titled Models with Nominal and Ordinal Effects.   [Previously JMP Note 36624]

  sseligman

  JMP Knowledge Base |

  Dec 14, 2022 8:27 AM

  335 views | 0 replies