JMP Knowledge Base

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• JMP® stops responding while connecting to the R 4.1.2 ARM build on M1 chipsets

  R 4.1.2 introduces R binary for Apple silicon arm (M1) chips. When JMP connects to the Application Response Management (ARM) build of R 4.1.2, JMP is unresponsive on the M1 Mac systems that are running Big Sur or Monterey. Note: This behavior is experienced running JMP natively or with Rosetta. It is recommended that you remove the R 4.2.1 ARM build and install R 4.1.2 for Intel, provided at https...

  Dahlia_Watkins

  Dec 13, 2022 4:07 PM

  1107 views | 1 replies

• Chrome update 83.0.4103.61 produces display issues in JMP® HTML5 reports

  HTML5 reports that are produced from JMP show overlapping and improper layout display issues in the Google Chrome browser. This issue was first experienced after Chrome update 83.0.4103.61. It affects interactive HTML5 reports, JMP Public reports, and JMP Live reports. This issue is fixed in Chrome update 83.0.4103.97.   [Previously JMP Note 66072]

  Dahlia_Watkins

  Dec 13, 2022 3:57 PM

  354 views | 0 replies

• The JMP® 17 installation media for Macintosh does not apply the license file

  When you install JMP and JMP Pro 17.0 via the SAS Software Depot, the license file located within the sid_files folder is not automatically applied. If you want to have the license file auto-applied during install, place the TXT license file that is located in the sid_files folder in the same folder as the jmp{pro}__1700__mac.dmg file. Then, run the installer. If you have any questions, contact JM...

  Bobby_Riggs

  Dec 13, 2022 3:51 PM

  871 views | 0 replies

• Minitab 19 and later versions are not supported in JMP® software

  When Minitab 19 or later is installed, JMP is unable to import Minitab files (.mtw files). Instead, an error message appears (for example, “Minitab 19 has stopped working”), and the Minitab program closes. The workaround is to install Minitab 18.   [Previously JMP Note 67061]

  Bobby_Riggs

  Dec 13, 2022 3:48 PM

  984 views | 0 replies

• Latest version of Google® Chrome displays Graph Builder heading incorrectly

  The newest version of Google® Chrome (83.0.4103.61) has display issues with JMP® Graph Builder.  The heading produced is too short and does not span the entire graph. Problems might occur when doing the following with Graph Builder: Exporting to Interactive HTMLPublishing to JMP PublicPublishing to JMP Live To fix the issue, close and reopen the disclosure icon (outline box) for Graph Builder.  Go...

  Bobby_Riggs

  Dec 13, 2022 3:47 PM

  731 views | 0 replies

• JMP® 14.1 and older on macOS Catalina cannot connect to SAS servers

  Apple announced that macOS 10.14 Mojave is the final release to support their Java SE 6 runtime. As a result, upgrading to macOS 10.15 Catalina causes JMP 14.1 and older versions to become unable to connect to SAS Metadata and Workspace servers. Upgrading to JMP 14.2 (or newer releases) corrects the issue.   [Previously JMP Note 64964]

  Bobby_Riggs

  Dec 13, 2022 3:40 PM

  567 views | 0 replies

• Items remain selected after choosing another item in the JMP® Menu Editor

  The JMP® Menu Editor leaves items from the Main Menu and Toolbars list active when selecting other items from the list. When making a change to a specific item any existing highlighted, items need to be selected once again to deactivate them.   [Previously JMP Note 61973]

  Bobby_Riggs

  Dec 13, 2022 3:36 PM

  513 views | 0 replies

• How to request a JMP® 17 site license upgrade

  JMP^® 17 is now available. The representative for all eligible JMP sites can request an upgrade from www.jmp.com/upgrade First and foremost, in order for the site representative to use the Software Upgrade Request application, the site must meet the eligibility criteria. These criteria include the following: The JMP product must be annually licensed.The JMP license must not be expired.The license m...

  Bobby_Riggs

  Dec 13, 2022 3:34 PM

  2291 views | 0 replies

• How do I report a problem I am having with JMP?

  There are four ways that you can access JMP Technical Support: Telephone Support: You can receive telephone support by calling (800) 450-0135 between 9:00 AM and 5:00 PM Eastern Time.E-mail Support: You can communicate with SAS Technical Support by sending e-mail to [email protected]. You can send messages 24 hours a day, seven days a week. You can use this method to report new problems and supply ...

  Bobby_Riggs

  Dec 13, 2022 3:29 PM

  1561 views | 0 replies

• How do I locate my JMP® serial or site license number?

  To find the serial or site license number, select About JMP under the Help menu on Windows. For Macintosh OSX, select About JMP under the JMP menu.   [Previously JMP Note 35306]

  Bobby_Riggs

  Dec 13, 2022 3:25 PM

  2903 views | 0 replies

• How can I obtain maintenance upgrades to JMP software?

  Maintenance upgrades are available from the JMP web site. Site license customers may also be sent a maintenance CD that can be used to upgrade the software to the current release.   [Previously JMP Note 35304]

  Ryan_Gilmore

  Dec 13, 2022 3:24 PM

  742 views | 0 replies

• How can I get my JMP results into another application?

  There are two methods for transferring your analysis results from JMP^® to another application: Copy the results in JMP then paste them into the other application.Select the analysis results using the Selection tool.Select Copy from the Edit menu.Paste the results in the other application.(Some applications may use "Paste Special")   Create a JMP journal then save the journal as an RTF, HTML, JPE...

  Ryan_Gilmore

  Dec 13, 2022 3:19 PM

  556 views | 0 replies

• Connecting JMP® to SAS® server failed when using Java® 11

  JMP® requires the JAVA® COBRA component to connect to SAS®. In JAVA 11, this module has been depreciated. As a result we suggest some installations of JMP 14.2 or older might not be able to connect to SAS. Currently the only work around is to export files to SAS Transport File (XPT) or Comma Separated Values (CSV) file types to share between JMP and SAS.   [Previously JMP Note 63875]

  Bobby_Riggs

  Dec 13, 2022 3:17 PM

  698 views | 0 replies

• Can I get Greenhouse-Geisser and Huynh-Feldt adjusted F-tests in JMP®?

  Yes. Use the "Manova" fitting personality in the Fit Model platform with multiple response columns. In the Response Specification section of the resulting Manova Fit, check the box next to Univariate Tests Also. Then, click on the Choose Response drop down menu and select Repeated Measures. Click OK in the dialog that appears (edit the "Y Name" field if desired). In the resulting output, the epsil...

  sseligman

  Dec 13, 2022 1:43 PM

  685 views | 0 replies

• Clear Log() sometimes does not empty the contents of the log

  The Clear Log() function is designed to clear the contents of the log.  At seemingly random times, the function does not actually clear the contents of the log. As a workaround, open a new script window and run Clear Log().     [Previously JMP Note 62603]

  Wendy_Murphrey

  Dec 8, 2022 12:37 PM

  299 views | 0 replies

• A JMP® script might return the following warning: Cannot find FrameBox[ "ScatterPlot Matrix" ]

  Due to a required change related to HelpKeys, scripts that are created in an earlier release of JMP and then run in JMP^® 16.1 and later releases might result in the following log message: Cannot find FrameBox[ "Scatterplot Matrix" ] at {} In the Dispatch() section of the Scatterplot Matrix script, change the string "Scatterplot Matrix" to "Scatterplot Matrix Plot."  See the following example: dt ...

  Wendy_Murphrey

  Dec 8, 2022 8:19 AM

  231 views | 0 replies

• An "Error 101P" message appears when you are running the JMP® Pro updater

  The following error message might appear when you are running a JMP Pro updater,   Figure 1   Here are some possible reasons for this message: You have a JMP Annual License. You need to download the JMP Annual License updater instead from www.jmp.com/update.You have a JMP Subscription. You need to sign in to your JMP Subscription portal for the update. Your user account needs elevated rights on th...

  Bobby_Riggs

  Dec 6, 2022 11:21 AM

  1253 views | 0 replies

• An "Error 101A" message appears when you are running the JMP® Annual License updater

  The following error message might appear when you are running a JMP Annual License updater: Figure 1   Here are some possible reasons for the message: You have a JMP^® Pro installation. You need to download the JMP Pro updater instead from www.jmp.com/update.You have a JMP Subscription. You need to sign in to your JMP Subscription portal for the update. Your user account needs elevated rights on th...

  Bobby_Riggs

  Dec 6, 2022 11:17 AM

  1328 views | 0 replies

• "Maximum number of downloads for this order has been exceeded" when using Electronic Software Delivery (ESD)

  If you are downloading JMP using Electronic Software Delivery (ESD), you may receive the error: Maximum number of downloads for this order has been exceeded. Please contact SAS tech support for further assistance. Refer to software order email for contract information. The message occurs when there are multiple downloads from the Electronic Software Delivery site. The intent of the service is to...

  Bobby_Riggs

  Dec 5, 2022 9:50 AM

  757 views | 0 replies

• A Power animation for the Test Mean option in the Distribution platform in JMP® does not calculate the Beta value correctly

  When you analyze a continuous column with JMP in the Distribution platform, you can use the Test Mean option to test the sample mean against a hypothesized mean. In the resulting report, you can then display a Power animation. The dialog that is generated is highly interactive. However, the Beta value does not update with the changes made to the test parameters. To correct this problem, exit out o...

  Duane_Hayes

  Dec 2, 2022 8:23 AM

  613 views | 0 replies

• Incorrect values are given with the Confidence Interval for One Proportion calculator in JMP® software

  In certain conditions, the Confidence Interval for One Proportion calculator, available in the JMP^® Sample Data Index, gives incorrect confidence intervals. These conditions are when the Number of Successes (x) equals the Sample Size (n), and when the Number of Successes equals 0. The alpha level should be divided by 2 in these cases, so, to get the correct calculations, change the Confidence Leve...

  Duane_Hayes

  Dec 1, 2022 3:34 PM

  510 views | 0 replies

• You are unable to see table or label text in JMP® 15 on Mac OS when running Dark Mode or High Contrast Mode

  In JMP® 15 on Mac OS, you might not be able to see table or label text when running Dark Mode or High Contrast Mode. The current workaround is to disable Dark Mode or High Contrast Mode. Alternatively, reverting the Colors selections in Styles of the Preferences menu back to Original might resolve the issue as well. If this solution does not resolve the issue, contact JMP Technical Support for add...

  nickholmes13

  Dec 1, 2022 3:15 PM

  632 views | 0 replies

• "Data out of range" error given when clicking points of the scatterplot in the Fit Life by X platform in JMP® 15

  After running the Fit Life by X platform in JMP^® 15 you may get a "JMP Alert: Data out of Range" pop-up on your screen when clicking certain points in the generated scatterplot. The error is occurring during Hoverlabel generation and will be fixed in a future maintenance release of JMP 15. Hoverlabels that do not produce an error may generate the wrong value.   [Previously JMP Note 65477]

  nickholmes13

  Dec 1, 2022 3:09 PM

  530 views | 0 replies

• LSMeans Contrasts with multiple contrasts are displayed incorrectly when they are being defined

  In JMP® software, the Fit Model platform allows you to define contrasts for the least squares means by selecting the option "LSMeans Contrast..." available with categorical effects. If you click the "New Column" button after the first contrast is defined, the first column of coefficients is displayed incorrectly and the 0's corresponding to the new column do not change according to the +/- buttons...

  Duane_Hayes

  Dec 1, 2022 3:07 PM

  624 views | 0 replies

• Grouping variables are ignored by hover label graphs in the Graph Builder platform

  Hover label graphs can be displayed when the cursor is moved over a graph element in a graph produced with JMP® software. If you place a column in the "Group X", "Group Y", or "Page" role in the JMP Graph Builder platform and you opt to display a hover label graph then the hover label graph is misleading. In the situation described, the internal data filter Where() clauses completely ignore the gr...

  Duane_Hayes

  Dec 1, 2022 3:05 PM

  371 views | 0 replies