JSL: Listbox items are not clickable for some users in JMP 17

[#1]

Hi all,

(I'm not 100% sure whether this is the right forum for this - feel free to move the post / point me in the right direction as required)

We're providing a JMP addin for several dozen users. This addin shows a couple of dialogs and has been working without any problems
for several years now (we started developing with JMP 14, and upgrades to 15 / 16 didn't pose any problems).

With JMP 17 however, two of our users are having a strange problem. The addin is working per se, but in dialogs that contain
list boxes, they cannot select any items - it seems that the list box doesn't respond to any events (neither mouse clicks
nor keyboard-based navigation).

Here's a stripped-down version that exhibits the problem (it shows two dialogs - one with a single list box, one with two and a couple of buttons. Neither of them work).

showSelectDialog = function({process_col}, {Default Local},
	parameter_list = List ("Param1", "Param2", "Param3");
	
	nw = New Window("Select Parameters",
		<>", select_script),
					Button Box("<< Remove", remove_script)
				)
			),
			V List Box(
				text Box("Selected parameters:", << set font style( "Bold" ) ),
				select_list = List Box (selected_param_list, width(250), nlines(20));
			)
		),
		hlistbox(
			ok_button = button box("OK",
				selected_param_list = select_list << Get Items;
			),
			cancel_button = button box("Cancel")
		),
		// Script to add parameters from paramlist to the select_list, [DOE-379] remove from paramlist
		select_script = Expr(
			toappend = paramlist << Get Selected;
			for(i=1, i<= Nitems(toappend), i++,
				if(!Contains(select_list << Get Items, toappend[i]),
					select_list << Append(toappend[i]);
				)
			);
			paramlist << remove selected;
		);
		// Script to remove parameters from the select_list, [DOE-379] add to paramlist
		remove_script = Expr(
			toremove = select_list << Get Selected;
			for(i=1, i<= Nitems(toremove), i++,
				if(!Contains(paramlist << Get Items, toremove[i]),
					paramlist << Append(toremove[i]);
				)
			);
			//[DOE-379] sort alphabetically
			select_list << remove selected;
			param_list = paramlist << Get Items;
			param_list = Sort List (param_list);
			paramlist << Set Items(param_list);
		);
	);

	if(nw["Button"] != 1,
		dialog_ok = 0,
		dialog_ok = 1
	);

	return(Eval List({selected_param_list, dialog_ok}));
);

showSimpleDialog = function({process_col}, {Default Local},
	parameter_list = List ("Param1", "Param2", "Param3");
	
	nw = New Window("Select Parameters",
		<

Here's a video showing the dysfunctional dialogs:

Recording 2024-04-22 054011.mp4

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Chapters

• Chapters

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• descriptions off, selected

Captions

• captions settings, opens captions settings dialog
• captions off, selected

Audio Track

Picture-in-PictureFullscreen

This is a modal window.

Beginning of dialog window. Escape will cancel and close the window.

Text

ColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-Transparent

Background

ColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparent

Window

ColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaque

Font Size

50%75%100%125%150%175%200%300%400%

Text Edge Style

NoneRaisedDepressedUniformDropshadow

Font Family

Proportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall Caps

Reset restore all settings to the default valuesDone

Close Modal Dialog

End of dialog window.

Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

JMP Version: 17.0.0 (622753)
OS version: Windows 11

Any pointers / suggestions highly appreciated.

Kind regards
Frank

[#2]

You could contact JMP support. They will most likely ask Install Checker files and some extra information. Also if you get a solution, please post it back here.

[#3 · Accepted solution]

Disabling hardware accelerated graphics (as suggested by JMP support) fixed the problem (at least for one of our users, the second one is currently on vacation). 

Here are the instructions I received from JMP support:

Please let the user run the JMP Install Checker and then e-mail us the result to this case. This report give us more information about the specific JMP installation.
   -  Within JMP, navigate to Help ? About JMP and click Install Checker.
   -  After the report is displayed, choose Open in Browser.
   -  Choose File ? Save As.
   -  Save it to your desktop as a HTML file.

Also please let the user navigate to File > Preferences > Windows Specific > Enable hardware accelerated graphics. Unselect/unhide this preferences and then click Apply and restart JMP and test again.

Update The suggested workaround also works for the second affected user.