JMP quits unexpectedly when I try to change font size!

[#1]

Hello fellow JMP users!

I am new to the software and I am trying to learn how to personalize graphics so that they look better for presentations and so on. I tried increasing the font size for the axis scales, and for some reason every time I try to do it the software quits unexpectedly. I am using JMP 11.

Has anyone seen this before? Any advice is appreciated, I've been using JMP for all my data analysis and it would be a waste of time to use other software just to make charts.

thank you!

Camila

[#2]

Hi Camila,

Which JMP platform and host (Win/Mac) are you working with, and what method are you using to change font size (preferences, right-click to bring up font selector, etc)?

Thanks,

-Dan

[#3]

Hi Dan,

I have JMP Pro 11.2.0 (is that the Platform?), in a Mac. I tried to change the size in 2 ways, both ways resulted in the software quitting:

1) Double Click on the axis -> Font -> choose size

2) On the main menu, click JMP -> Preferences -> Axis -> choose size

I am able to make all other fonts in the program bigger or smaller by using "command +" and "command -", but that does not change the font specifically on the axis numbers...

thanks,

Camila

[#4]

Hi Camila,

Please report this issue to JMP Support (Technical Support Form).  They may have more information on workarounds or specific causes for the problem (OS Level, etc).

-Dan

[#5]

I know it's been forever since I asked this question but just in case anyone has the same problem:

I followed DanSchikore's advice and reported the issue to technical support. They told be this was a known issue with JMP 11.0 and 11.1 and recommended me to install version 11.2.1 via this link:

http://support.sas.com/downloads/package.htm?pid=1560

I installed it and no longer have the issue!

[#6]

This worked for me!