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• JMP Clinical Software Documentation and Updates

  How to find the version of your JMP Clinical software Open JMP Clinical, click on Settings and expand the About JMP Clinical section.   Current Resources
  JMP Clinical 19 Quick Start GuideJMP Clinical 19.1 User GuideJMP Clinical 19.1 Release NotesJMP Clinical 19 Installation ValidationJMP 19 Qualification Tools Archived Resources   JMP Clinical 19.0 JMP Clinical 19.0 User Guide...

  Duane_Hayes

  Support Library |

  Apr 27, 2026 1:05 PM

  11610 views | 0 replies

• How to Get the Latest Version of JMP

  Accessing Newest JMP Version Authorized Users or Software Administrators can download the most current version of JMP® software from My JMP. For help with installing JMP, please see the following JMP Notes: Installing JMP on WindowsInstalling JMP on MacOS   New Features and Release Notes Details on New Features available in an initial release of JMP (.0) and subsequent release notes can be found...

  Arn_Cota

  Support Library |

  Apr 24, 2026 7:31 AM

  18221 views | 0 replies

• JMP System Requirements (macOS)

  JMP 19 | JMP 18 | JMP 17 | JMP 16 | JMP Clinical 19 | JMP Clinical 18 | JMP System Requirements (Windows) JMP 19; JMP Pro, Version 19 OS: macOS Tahoe (26)* macOS Sequoia (15)* macOS Sonoma (14)* macOS Ventura (13)* * - Compatible with Intel and Silicon processors RAM*:8 GB or more recommendedDrive Space:1.5 GBDatabase:UNICODE compliant ODBC 3.5 or higher (required only if connecting to database);...

  Evan_Carr

  Support Library |

  Apr 15, 2026 2:01 PM

  35809 views | 0 replies

• JMP System Requirements (Windows)

  JMP 19 | JMP 18 | JMP 17 | JMP 16 | JMP Live 19 | JMP Live 18 | JMP Clinical 19 | JMP Clinical 18 | JMP System Requirements (macOS)   JMP 19; JMP Pro, Version 19   OS (64-bit releases only): Windows 11 Windows 10 (version 1809/build 17763 and above) No support for 10 S edition or tablet mode Windows Server 2025 Windows Server 2022 Windows Server 2019 CPU:64-bit; x64 processor only; ARM processors...

  Evan_Carr

  Support Library |

  Feb 25, 2026 9:10 AM

  78326 views | 0 replies

• Technical Support Services

  At JMP Technical Support, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources. In support of this mission, the following services set the expectations for your relationship with JMP Technical Support. General Support ServicesSupport Services for Current and P...

  Evan_Carr

  Support Library |

  Oct 17, 2025 1:30 PM

  14490 views | 0 replies

• Submit a Support Request

  We are currently working on improving our submission process. In the meantime, please send an email to the following address:   support@jmp.com   Please include the following details in your request: Problem descriptionSite number or serial numberVersion of JMPOperating system  
   

  Duane_Hayes

  Support Library |

  Apr 1, 2025 7:30 AM

  6130 views | 0 replies

• Technical Support Policies

  At JMP Technical Support, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources. In support of this mission, the following services and policies set the expectations for your relationship with JMP Technical Support. Support EligibilitySupport CostSupport HoursP...

  Evan_Carr

  Support Library |

  Oct 16, 2024 2:05 PM

  2647 views | 0 replies

• Hosting Support Policies

  Specific to JMP Live environments hosted by JMP, Hosting Support is also available. JMP provides a Recovery Time Objective (RTO) of two business days* from the time of reporting the issue to achieve operational capability of the JMP Live instance. For a Recovery Point Objective (RPO), JMP holds nightly backups for seven consecutive nights. The environment will be restored to the latest stable copy...

  Duane_Hayes

  Support Library |

  Sep 1, 2023 9:09 AM

  1022 views | 0 replies