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Support Library

Latest Posts

  • JMP Software Maintenance Updates

    The maintenance downloads provided on this page will update an installed copy of JMP to the most recent maintenance level. Updaters for the annual license and single-user versions of JMP are here. Su...

    Arn_Cota
    Support Library |
    Feb 12, 2024 8:43 AM
    479 views | 0 replies

  • Previous Maintenance Updates

    As mentioned previously, the downloads below can only be used to update an installed copy of JMP to the most recent maintenance level corresponding to that installed version. This process cannot be u...

    Arn_Cota
    Support Library |
    Feb 12, 2024 8:42 AM
    115 views | 0 replies

  • Submit a Support Request

    We are currently working on improving our submission process. In the meantime, please send an email to the following address:   support@jmp.com   Please include the fol...

    Duane_Hayes
    Support Library |
    Feb 12, 2024 7:37 AM
    59 views | 0 replies

  • JMP Clinical Software Updates

    Most JMP Clinical license administrators received version 17 in November 2022 via Electronic Software Delivery. If you have questions about delivery to your site, please contact JMP Sales. If your JM...

    Duane_Hayes
    Support Library |
    Feb 8, 2024 1:02 PM
    363 views | 0 replies

  • Solutions OnDemand for JMP 16

    Check the Attachments section for the ZIP file. You need to unzip the executable.

    Bobby_Riggs
    Support Library |
    Sep 20, 2023 10:32 AM
    66 views | 0 replies

  • Hosting Support Policies

    Specific to JMP Live environments hosted by JMP, Hosting Support is also available. JMP provides a Recovery Time Objective (RTO) of two business days* from the time of reporting the issue to achieve ...

    Duane_Hayes
    Support Library |
    Sep 1, 2023 9:09 AM
    213 views | 0 replies

  • Technical Support Services

    At JMP Technical Support, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of ...

    Evan_Carr
    Support Library |
    Jun 6, 2023 8:23 AM
    259 views | 0 replies

  • Technical Support Policies

    At JMP Technical Support, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of ...

    Evan_Carr
    Support Library |
    Jun 6, 2023 8:13 AM
    250 views | 0 replies

  • JMP System Requirements (macOS)

    JMP 18 | JMP 17 | JMP 16 | JMP Clinical 18 | JMP System Requirements (Windows) JMP 18; JMP Pro, Version 18 OS: macOS Sonoma (14) macOS Ventura (13) macOS Monterey (12) mac...

    Evan_Carr
    Support Library |
    May 24, 2023 5:31 AM
    1011 views | 0 replies

  • JMP System Requirements (Windows)

    ...oftware below, if not already installed) Browser: Chrome or a more modern browser required for viewing HTML5 output, JMP Public output and Help. Microsoft Compatibility Solution - Internet E...

    Evan_Carr
    Support Library |
    May 24, 2023 5:30 AM
    1011 views | 0 replies