cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Don’t miss your chance to experience Discovery Summit Europe at our best available rate! Early bird registration through 31 Oct.
  • Graph Builder Toolbar streamlines interactive graphing. Creates shortcuts on Report and GraphBuilder Helpers toolbars. Download and install the extension.
  • JMP will suspend normal business operations for our Rest and Recharge Day on Friday, October 2, 2026.
    Regular business hours will resume on Monday, October 5, 2026.

Support Library

Choose Language Hide Translation Bar

Latest Posts

  • JMP System Requirements (macOS)

    JMP 19 | JMP 18 | JMP 17 | JMP 16 | JMP Clinical 19 | JMP Clinical 18 | JMP System Requirements (Windows) JMP 19; JMP Pro, Version 19 OS: macOS Golden Gate (27)* (JMP release 19.2 and later) macOS Tahoe (26)* macOS Sequoia (15)* macOS Sonoma (14)* macOS Ventura (13)* * - Compatible with Intel and Silicon processors RAM*:8 GB or more recommendedDrive Space:1.5 GBDatabase:UNICODE compliant ODBC 3.5...

    Evan_Carr Evan_Carr
    Sep 29, 2026 8:43 AM
    42454 views | 0 replies
  • JMP Clinical Software Documentation and Updates

    How to find the version of your JMP Clinical software Open JMP Clinical, click on Settings and expand the About JMP Clinical section.   Current Resources
    JMP Clinical 19 Quick Start GuideJMP Clinical 19 Configuration Quick Start GuideJMP Clinical 19.2 User GuideJMP Clinical 19.2 Release NotesJMP Clinical 19 Installation ValidationJMP 19 Qualification ToolsJMP Clinical 19 Quick Start Gu...

    Duane_Hayes Duane_Hayes
    Sep 24, 2026 9:06 AM
    13352 views | 0 replies
  • Technical Support Policies

    At JMP Technical Support, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources. In support of this mission, the following services and policies set the expectations for your relationship with JMP Technical Support. Support EligibilitySupport CostSupport HoursP...

    Evan_Carr Evan_Carr
    Sep 8, 2026 6:04 AM
    3196 views | 0 replies
  • Technical Support Services

    At JMP Technical Support, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources. In support of this mission, the following services set the expectations for your relationship with JMP Technical Support. General Support ServicesSupport Services for Current and P...

    Evan_Carr Evan_Carr
    Jul 10, 2026 12:51 PM
    15768 views | 0 replies
  • How to Get the Latest Version of JMP

    Accessing Newest JMP Version Authorized Users or Software Administrators can download the most current version of JMP® software from My JMP. For help with installing JMP, please see the following JMP Notes: Installing JMP on WindowsInstalling JMP on MacOS   New Features and Release Notes Details on New Features available in an initial release of JMP (.0) and subsequent release notes can be found...

    Arn_Cota Arn_Cota
    Apr 24, 2026 7:31 AM
    20219 views | 0 replies
  • JMP System Requirements (Windows)

    JMP 19 | JMP 18 | JMP 17 | JMP 16 | JMP Live 19 | JMP Live 18 | JMP Clinical 19 | JMP Clinical 18 | JMP System Requirements (macOS)   JMP 19; JMP Pro, Version 19   OS (64-bit releases only): Windows 11 Windows 10 (version 1809/build 17763 and above) No support for 10 S edition or tablet mode Windows Server 2025 Windows Server 2022 Windows Server 2019 CPU:64-bit; x64 processor only; ARM processors...

    Evan_Carr Evan_Carr
    Feb 25, 2026 9:10 AM
    92737 views | 0 replies
  • Submit a Support Request

    We are currently working on improving our submission process. In the meantime, please send an email to the following address:   [email protected]   Please include the following details in your request: Problem descriptionSite number or serial numberVersion of JMPOperating system  
     

    Duane_Hayes Duane_Hayes
    Apr 1, 2025 7:30 AM
    7444 views | 0 replies
  • Hosting Support Policies

    Specific to JMP Live environments hosted by JMP, Hosting Support is also available. JMP provides a Recovery Time Objective (RTO) of two business days* from the time of reporting the issue to achieve operational capability of the JMP Live instance. For a Recovery Point Objective (RPO), JMP holds nightly backups for seven consecutive nights. The environment will be restored to the latest stable copy...

    Duane_Hayes Duane_Hayes
    Sep 1, 2023 9:09 AM
    1270 views | 0 replies