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DirtyDataCoLLC
DirtyDataCoLLC
Level III

Windows 11 crashes JMPpro 16

Created: Sep 20, 2022 03:08 PM  |  Last Modified: Jun 11, 2023 5:15 AM (2126 views)

Is anyone else having problems with windows 11. I'm struggling to make it through two hours without crashing JMP. I have 64g of RAM and the best possible set up from DELL. I spent way too much for this computer. Any advice would be appreciated!

Robert Williams
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1 ACCEPTED SOLUTION

Accepted Solutions
DirtyDataCoLLC
DirtyDataCoLLC
Level III
Solution

Re: Windows 11 crashes JMPpro 16

Sep 24, 2022 01:21 PM (2078 views)  |  Posted in reply to message from Jeff_Perkinson 09-20-2022
The problem is fixed. I used your (jeff's) advice given on DEC 10, 2021 02:22 PM.

Disable hardware acceleration preference. Navigate to File ► Preferences ► Windows Specific ► Enable hardware accelerated graphics. Deselect the preference and then click Apply and restart JMP.

Thank you!
Robert Williams

View solution in original post

2 REPLIES 2
Jeff_Perkinson
Community Manager Jeff_Perkinson
Community Manager Community Manager

Re: Windows 11 crashes JMPpro 16

Sep 20, 2022 03:13 PM (2122 views)  |  Posted in reply to message from DirtyDataCoLLC 09-20-2022

I'm sorry that you're having difficulty. The fastest way to resolve this is to contact Tech Support at support@jmp.com or by phone at +1.800.450.0135. They can help diagnose and figure out what might be causing the problem.

-Jeff
DirtyDataCoLLC
DirtyDataCoLLC
Level III
Solution

Re: Windows 11 crashes JMPpro 16

Sep 24, 2022 01:21 PM (2079 views)  |  Posted in reply to message from Jeff_Perkinson 09-20-2022
The problem is fixed. I used your (jeff's) advice given on DEC 10, 2021 02:22 PM.

Disable hardware acceleration preference. Navigate to File ► Preferences ► Windows Specific ► Enable hardware accelerated graphics. Deselect the preference and then click Apply and restart JMP.

Thank you!
Robert Williams

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