JMP Winter Holiday Schedule and Support Availability

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JMP will suspend normal business operations for our Winter Holiday beginning on Wednesday, Dec. 24, 2025, at 5:00 p.m. ET (2:00 p.m. ET for JMP Accounts Receivable). 

Regular business hours will resume at 9:00 a.m. ET on Friday, Jan. 2, 2026. 

Limited support availability  

On Dec. 26, 29, 30, and 31, reduced staff will be available to monitor and respond to support requests, with critical issues taking priority.  

To open a new support case during the Winter Holiday, send email to [email protected]. 

Alternate resources 

JMP provides a variety of self-help tools to support your learning and troubleshooting needs: 

• JMP User Community – Connect with other users, ask questions, and share solutions. 

• Knowledge Base – Find articles and solutions to common issues. 

• Learn JMP – Access tutorials, videos, and learning paths. 

• JMP Help (Documentation) – View official product documentation. 

• Software Administrators Hub – Explore resources for managing JMP in your organization. 

• JMP Clinical Documentation – Access documentation and updates for JMP Clinical. 

Thank you for using JMP Software!