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aq
aq
Level I

PER file location does not exist

Created: Sep 15, 2020 11:25 AM  |  Last Modified: Jun 10, 2023 1:39 PM (2165 views)

Every time I log into JMP I get a pop up that says "The PER file location does not exist, please enter an existing location." I've tried re-associating the license file without success. Any ideas?

 

 

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4 REPLIES 4
txnelson
Super User txnelson
Super User

Re: PER file location does not exist

Sep 15, 2020 11:29 AM (2162 views)  |  Posted in reply to message from aq 09-15-2020

Start up JMP in the "Run as Administrator" mode.  That should fix it from that point forward

Jim
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aq
aq
Level I

Re: PER file location does not exist

Sep 15, 2020 11:55 AM (2157 views)  |  Posted in reply to message from txnelson 09-15-2020

I have tried starting up in "Run as Administrator" mode without success. I also tried deleting the license, adding it back in, and starting again in administrator mode.

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txnelson
Super User txnelson
Super User

Re: PER file location does not exist

Sep 15, 2020 12:46 PM (2146 views)  |  Posted in reply to message from aq 09-15-2020

Sounds like you need to contact JMP support

     support@jmp.com

Jim
Ares76
Ares76
Level I

Re: PER file location does not exist

Nov 1, 2022 01:08 AM (1518 views)  |  Posted in reply to message from aq 09-15-2020

go to Help -> About JMP -> Install Checker;    look for "PER File Location" and that should give you your registery address.

 

and you should be able to see the path to the PER file and it should say it doesn't exit.    modify your registery and fix the file path and you should be good to go.

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