Solved: JMP hangs when right-clicking in script window

pmroz · Jun 10, 2023 1:41 PM

Wondering if anyone else has seen this and has a solution?

1. Start JMP (V14, 15, 16beta)

2. Open a new script window by clicking on the JSL toolbar icon

3. Right-click inside the script window

JMP proceeds to hang. Happens in 64-bit Windows 10 environment, Lenovo laptop, Dell optical USB mouse.

Doesn't occur in our Citrix JMP environment.

pmroz · Jun 29, 2021 7:25 AM

It was the security software that we use. I had to give JMP some sort of permissions and now it works.

You should contact JMP tech support for your issue - that's what I did and they helped me resolve it.

pmroz · Jun 29, 2021 11:32 AM

Sorry - I didn't "give JMP perimission". I had to give the security software permission to allow JMP to work.

Craige_Hales · Dec 10, 2020 09:40 AM

any third party security software involved? (dim memory from a couple of years ago.)

Craige

pmroz · Dec 10, 2020 10:48 AM

No third party security software that I'm aware of.

Mark_Bailey · Dec 10, 2020 03:10 PM

I often do exactly what you describe but never experience a crash.

tclore · Jun 29, 2021 10:19 AM

did you find a resolution? I am having trouble on my new laptop. I cannot scroll through the column list on the distribution analysis window

pmroz · Jun 29, 2021 7:25 AM

It was the security software that we use. I had to give JMP some sort of permissions and now it works.

You should contact JMP tech support for your issue - that's what I did and they helped me resolve it.

pmroz · Jun 29, 2021 11:32 AM

Sorry - I didn't "give JMP perimission". I had to give the security software permission to allow JMP to work.

JMP hangs when right-clicking in script window