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pmroz
Super User

JMP hangs when right-clicking in script window

Wondering if anyone else has seen this and has a solution?

1. Start JMP (V14, 15, 16beta)

2. Open a new script window by clicking on the JSL toolbar icon

3. Right-click inside the script window

JMP proceeds to hang.  Happens in 64-bit Windows 10 environment, Lenovo laptop, Dell optical USB mouse.

Doesn't occur in our Citrix JMP environment.

2 ACCEPTED SOLUTIONS

Accepted Solutions
pmroz
Super User

Re: JMP hangs when right-clicking in script window

It was the security software that we use.  I had to give JMP some sort of permissions and now it works.

You should contact JMP tech support for your issue - that's what I did and they helped me resolve it.

View solution in original post

pmroz
Super User

Re: JMP hangs when right-clicking in script window

Sorry - I didn't "give JMP perimission".  I had to give the security software permission to allow JMP to work.

View solution in original post

6 REPLIES 6
Craige_Hales
Super User

Re: JMP hangs when right-clicking in script window

any third party security software involved? (dim memory from a couple of years ago.)

Craige
pmroz
Super User

Re: JMP hangs when right-clicking in script window

No third party security software that I'm aware of.  

Re: JMP hangs when right-clicking in script window

I often do exactly what you describe but never experience a crash.

tclore
Level I

Re: JMP hangs when right-clicking in script window

did you find a resolution? I am having trouble on my new laptop. I cannot scroll through the column list on the distribution analysis window

pmroz
Super User

Re: JMP hangs when right-clicking in script window

It was the security software that we use.  I had to give JMP some sort of permissions and now it works.

You should contact JMP tech support for your issue - that's what I did and they helped me resolve it.

pmroz
Super User

Re: JMP hangs when right-clicking in script window

Sorry - I didn't "give JMP perimission".  I had to give the security software permission to allow JMP to work.