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natalie_
natalie_
Level V

JMP Exception! Error

Created: Apr 27, 2016 01:48 PM  |  Last Modified: Oct 18, 2016 7:29 PM (12441 views)

Hi all,

When I reopen a report, I sometimes get this error.  Why does this occur?

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1 ACCEPTED SOLUTION

Accepted Solutions
Daniel_Valente
Staff Daniel_Valente
Staff
Solution

Re: JMP Exception! Error

Created: Apr 27, 2016 03:12 PM  |  Last Modified: Oct 28, 2016 6:26 AM (15502 views)  |  Posted in reply to message from natalie_ 04-27-2016

Thank you, Jim for the response. This is absolutely correct. There is also an add-in, written by one of the members of our tech support team to help you report this issue and others like it in the future.

This is theCrash Report JMP Add-In that "is a JMP Add-In for Windows operating systems that will make it easy for you to submit crash information to JMP Technical Support."


Thank you very much for your desire to improve the reliability of JMP.

Connect with me on LinkedIn: https://bit.ly/3MWgiXt

View solution in original post

3 REPLIES 3
txnelson
Super User txnelson
Super User

Re: JMP Exception! Error

Apr 27, 2016 02:32 PM (12305 views)  |  Posted in reply to message from natalie_ 04-27-2016

You need to go directly to support@jmp.com to report this and to get resolution for it.

Jim
Craige_Hales
Super User Craige_Hales
Super User

Re: JMP Exception! Error

Apr 27, 2016 03:12 PM (12305 views)  |  Posted in reply to message from natalie_ 04-27-2016

It is probably a bug in JMP.  When you contact technical support, they will need the error file (in the dialog) and, if possible, the files needed to reproduce the problem.  As Jim suggested, work with our technical support team on this.  Thanks for your help on this, and sorry it is causing a problem.   Craige

Craige
Daniel_Valente
Staff Daniel_Valente
Staff
Solution

Re: JMP Exception! Error

Created: Apr 27, 2016 03:12 PM  |  Last Modified: Oct 28, 2016 6:26 AM (15503 views)  |  Posted in reply to message from natalie_ 04-27-2016

Thank you, Jim for the response. This is absolutely correct. There is also an add-in, written by one of the members of our tech support team to help you report this issue and others like it in the future.

This is theCrash Report JMP Add-In that "is a JMP Add-In for Windows operating systems that will make it easy for you to submit crash information to JMP Technical Support."


Thank you very much for your desire to improve the reliability of JMP.

Connect with me on LinkedIn: https://bit.ly/3MWgiXt