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Support Library

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Latest Posts

  • Technical Support Services

    At JMP Technical Support, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources. In support of this mission, the following services set the expectations for your relationship with JMP Technical Support. General Support ServicesSupport Services for Current and P...

    Evan_Carr Evan_Carr
    Support Library |
    Sep 25, 2025 6:44 AM
    12078 views | 0 replies

  • JMP Clinical Software Documentation and Updates

    How to find the version of your JMP Clinical software Open JMP Clinical, click on Settings and expand the About JMP Clinical section.   Current Resources JMP Clinical 19.0 User GuideJMP Clinical 19.0 Release NotesJMP Clinical 19 Installation ValidationJMP 19 Qualification Tools Archived Resources   JMP Clinical 18.2.2 JMP Clinical 18.2.1 User GuideJMP Clinical 18.2.1 Release No...

    Duane_Hayes Duane_Hayes
    Support Library |
    Sep 15, 2025 1:05 PM
    8770 views | 0 replies

  • JMP System Requirements (Windows)

    JMP 19 | JMP 18 | JMP 17 | JMP 16 | JMP Live 19 | JMP Live 18 | JMP Clinical 19 | JMP Clinical 18 | JMP System Requirements (macOS)   JMP 19; JMP Pro, Version 19   OS (64-bit releases only): Windows 11 Windows 10 (version 1809/build 17763 and above) No support for 10 S edition or tablet mode Windows Server 2025 Windows Server 2022 Windows Server 2019 CPU:64-bit; x64 processor only; ARM processors...

    Evan_Carr Evan_Carr
    Support Library |
    Sep 15, 2025 9:34 AM
    58027 views | 0 replies

  • JMP System Requirements (macOS)

    JMP 19 | JMP 18 | JMP 17 | JMP 16 | JMP Clinical 19 | JMP Clinical 18 | JMP System Requirements (Windows) JMP 19; JMP Pro, Version 19 OS: macOS Sequoia (15)* macOS Sonoma (14)* macOS Ventura (13)* * - Compatible with Intel and Silicon processors RAM*:8 GB or more recommendedDrive Space:1.5 GBDatabase:UNICODE compliant ODBC 3.5 or higher (required only if connecting to database); Apple Silicon arc...

    Evan_Carr Evan_Carr
    Support Library |
    Sep 15, 2025 9:05 AM
    26036 views | 0 replies

  • JMP Software Maintenance Updates

    The most current version of JMP software can be downloaded from My JMP The following article is intended for JMP 17 and prior.   The maintenance downloads provided on this page will update an installed copy of JMP to the most recent maintenance level. Updaters for the annual license and single-user versions of JMP are here. Subscription users have a specific updater available through their subsc...

    Arn_Cota Arn_Cota
    Support Library |
    Apr 23, 2025 7:48 AM
    13177 views | 0 replies

  • Submit a Support Request

    We are currently working on improving our submission process. In the meantime, please send an email to the following address:   support@jmp.com   Please include the following details in your request: Problem descriptionSite number or serial numberVersion of JMPOperating system  
     

    Duane_Hayes Duane_Hayes
    Support Library |
    Apr 1, 2025 7:30 AM
    4306 views | 0 replies

  • Technical Support Policies

    At JMP Technical Support, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources. In support of this mission, the following services and policies set the expectations for your relationship with JMP Technical Support. Support EligibilitySupport CostSupport HoursP...

    Evan_Carr Evan_Carr
    Support Library |
    Oct 16, 2024 2:05 PM
    1949 views | 0 replies

  • Hosting Support Policies

    Specific to JMP Live environments hosted by JMP, Hosting Support is also available. JMP provides a Recovery Time Objective (RTO) of two business days* from the time of reporting the issue to achieve operational capability of the JMP Live instance. For a Recovery Point Objective (RPO), JMP holds nightly backups for seven consecutive nights. The environment will be restored to the latest stable copy...

    Duane_Hayes Duane_Hayes
    Support Library |
    Sep 1, 2023 9:09 AM
    760 views | 0 replies