As noted by @mia_stephens, JMP technical support is happy to assist you to identify, troubleshoot and track your issue. You can reach us at support@jmp.com and 800.450.0135 (US) 9am-5pm EST.
We do appreciate crash reporting from our customers and ask that you provide your JMP version and license information as part of your description of the problem (please include a brief description of this issue in the subject header of your email as well). Regarding your license information: Your JMP Serial or Site Number can be found by selecting "Help > About JMP" if you are on a PC, or "JMP > About JMP" if you are on a Mac. Please provide a screen capture if possible. We look forward to working with you!