Preparing JMP® to Use the InstallShield Silent Uninstallation Method for Microsoft® Windows

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This JMP Note provides steps for uninstalling JMP silently using the InstallShield Record commands.  See this JMP Note for Silent Installation.

• Customers may choose to deploy JMP using third‑party software distribution tools such as SCCM, Intune, or similar systems. These tools are outside of our control and are not JMP products. As a result, JMP Support cannot troubleshoot issues related to packaging, deployment, or failures caused by these distribution mechanisms. Support is limited to the JMP installer and documented installation options.
• For Microsoft InTune deployments, please see this Microsoft Article to prepare the JMP .exe file for deployment.  At present, JMP does not offer an MSI installer file.

Create Uninstall ISS File

1. From command prompt, run jmp__xxx__win.exe /r command only (JMP must already be installed to complete this step).
   
   
2. The JMP Installation Wizard will appear.  Select Remove and follow the prompts to begin the uninstall.
   
   
3. After the uninstall is complete, the ISS file is in the %windir% folder, which is typically C:\Windows. The file name is setup.iss.

Uninstalling JMP

1. Finding the GUID
   
   
2. To uninstall JMP silently, find the Global Unique Identifier (GUID) for the appropriate version and product of JMP.  For example, the JMP Pro 19 GUID is {CC9B525A-255A-4671-8ACB-23B22D1ED47F}.
   
   A list of JMP GUIDs can be found in the JMP GUID Reference Note. 
   
   
3. Uninstalling JMP Using InstallShield ISS Response File
   
   To uninstall JMP using silent setup, use the InstallShield Record File (ISS) created in Create Uninstall ISS File step above.
   
   The command to uninstall JMP is:
   
   “C:\Program Files (x86)\InstallShield Installation Information\[GUID]\setup.exe" /s /f1"[path_to_iss]" -runfromtemp -removeonly /f2"[path_to_log]"
   
   [GUID] identifies the GUID from step a1.
   [path_to_iss] identifies the file path to the ISS Record file.
   [path_to_log] identifies the file path to save the log file.
   
   The command can run directly on the target computer from a Windows Command Prompt with Administrative Rights or from a batch file saved to the target computer and called with Administrative Rights.
   
   

Additional Information

If you create a Log file, you can find the Revenera InstallShield Error Codes HERE.

For additional information about deploying JMP software, please see the JMP Deployment Guide.

If you have additional questions, please contact JMP Technical Support.