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statman
Super User

Updating JMP PRO to 18.1.1 on Windows

OK, I am not a Windows user, but support some folks that use the Windows version (I run Windows in Parallel on my Mac).  I recently received a notice of an update to 18.1.1.  I downloaded the file and ran it in Windows 11.  I get the option to Modify, Repair or Remove.  I have tried both modify and repair and neither brought the version to 18.1.1.  How do you do it?  So simple on a Mac...

"All models are wrong, some are useful" G.E.P. Box
6 REPLIES 6
txnelson
Super User

Re: Updating JMP PRO to 18.1.1 on Windows

If JMP 18 exists on the Windows box when you run the update, it will ask you to Modify, Repair or Remove.  You need to choose to Remove the JMP 18 software.  Once removed, you then need to run the update again and it will install the new version.  The update can not replace an existing version of JMP.  It first has to be removed.

Jim
statman
Super User

Re: Updating JMP PRO to 18.1.1 on Windows

Thanks Jim...Believe it or not I have not found one mention of this anywhere including in the instructions from JMP.

"All models are wrong, some are useful" G.E.P. Box
statman
Super User

Re: Updating JMP PRO to 18.1.1 on Windows

OK, removed JMP and re-installed.  Still says version 18.0.1...now what?

"All models are wrong, some are useful" G.E.P. Box
txnelson
Super User

Re: Updating JMP PRO to 18.1.1 on Windows

The update file is called

     jmppro__1810__win.exe

     or

     jmp__1810__win.exe

Make sure this is the file you used when updating.  This could easily be mistaken for the previous update file, which was named

     jmppro__1801__win.exe

     or

     jmp__1801__win.exe

 

 

Jim
lala
Level VIII

Re: Updating JMP PRO to 18.1.1 on Windows

Do not need to delete the original version in windows.
Select the first option directly when installing: repair is fine.

txnelson
Super User

Re: Updating JMP PRO to 18.1.1 on Windows

@lala is correct........my error, my thinking was with the Early Adaptor versions of JMP......sorry

Jim