Updating JMP PRO to 18.1.1 on Windows

[#1]

OK, I am not a Windows user, but support some folks that use the Windows version (I run Windows in Parallel on my Mac).  I recently received a notice of an update to 18.1.1.  I downloaded the file and ran it in Windows 11.  I get the option to Modify, Repair or Remove.  I have tried both modify and repair and neither brought the version to 18.1.1.  How do you do it?  So simple on a Mac...

[#2]

If JMP 18 exists on the Windows box when you run the update, it will ask you to Modify, Repair or Remove.  You need to choose to Remove the JMP 18 software.  Once removed, you then need to run the update again and it will install the new version.  The update can not replace an existing version of JMP.  It first has to be removed.

[#3]

Thanks Jim...Believe it or not I have not found one mention of this anywhere including in the instructions from JMP.

[#4]

OK, removed JMP and re-installed.  Still says version 18.0.1...now what?

[#5]

The update file is called

     jmppro__1810__win.exe

     or

     jmp__1810__win.exe

Make sure this is the file you used when updating.  This could easily be mistaken for the previous update file, which was named

     jmppro__1801__win.exe

     or

     jmp__1801__win.exe

[#6]

Do not need to delete the original version in windows.
Select the first option directly when installing: repair is fine.

[#7]

@lala is correct........my error, my thinking was with the Early Adaptor versions of JMP......sorry

[#8]

Well I've tried all three using jmp__1811__win.exe updater.  It does not appear to update JMP.  I'll try tech support. Thanks.  I love Macs...no issues.

[#9 · Accepted solution]

I install the latest daily build in R&D every morning for testing. The first time I run the installer, it removes the previous app. The second time, it installs the current app.

Did you try to uninstall, restart, and re-install? You shouldn't have to, but it might clear something that is preventing the correct install. Also, try downloading the installer again.

Sorry, you are having so much trouble with such a simple thing.

[#10]

Yes, I have tried every combination  with the same installer.  I will download the installer again  and try again. Thanks Mark.

Update, download a new updater and used Repair and it worked.