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  • JMP Security Notice: CVE-2026-109618 and CVE-2026-109619

    JMP promptly initiated a review of its products, services, and relevant infrastructure for exposure to CVE-2026-109618 and CVE-2026-109619.

    Our assessment of JMP products has not identified exposure to these vulnerabilities. Where remediation was required within supporting environments, appropriate security updates and controls have been applied and validated.

    We have identified no evidence of successful exploitation or unauthorized access to JMP systems or customer information associated with these vulnerabilities.

    JMP continues to monitor the issue and relevant vendor guidance. No action is required by JMP customers at this time.

  • Don’t miss your chance to experience Discovery Summit Europe at our best available rate! Early bird registration through 31 Oct.
  • Graph Builder Toolbar streamlines interactive graphing. Creates shortcuts on Report and GraphBuilder Helpers toolbars. Download and install the extension.

Discussions

Solve problems, and share tips and tricks with other JMP users.
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TTTokatsu
TTTokatsu
Level I

Unable to install JMP 17

Jun 16, 2023 06:07 PM (5031 views)

Hi everyone, 

 

I am having some trouble installing JMP on my Mac. My Mac is a Macbook Pro 2018 running Ventura 13.4. Every time I try to install JMP it throws an error: "This license is incompatible with your computer configuration." I have made sure that I am using the correct license and I have uninstalled and reinstalled it multiple times. Does anyone have any idea how to fix this issue? 

 

Thanks in advance! 

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4 REPLIES 4
Craige_Hales
Super User Craige_Hales
Super User

Re: Unable to install JMP 17

Jun 16, 2023 06:54 PM (5025 views)  |  Posted in reply to message from TTTokatsu 06-16-2023

You might get an answer here (and we'd love to hear the resolution,) but you should go ahead and open an issue with the tech support team. Link at bottom of page.

Craige
Craige_Hales
Super User Craige_Hales
Super User

Re: Unable to install JMP 17

Created: Jun 16, 2023 06:57 PM  |  Last Modified: Jun 16, 2023 3:59 PM (5019 views)  |  Posted in reply to message from Craige_Hales 06-16-2023

Hmmm that link is not on all pages...

https://www.jmp.com/en_us/support.html

@Ryan_Gilmore 

(Never mind...It is hiding at the top of the page, in plain sight...)

Craige
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Ryan_Gilmore
Community Manager Ryan_Gilmore
Community Manager Community Manager

Re: Unable to install JMP 17

Jul 3, 2023 11:17 AM (4937 views)  |  Posted in reply to message from Craige_Hales 06-16-2023

Just for reference, we are transitioning Support resources from JMP.com to the JMP User Community. All information/links found on the support page on JMP.com should also now be found in the Support area of the Community.

Dave_Matthews
Staff Dave_Matthews
Staff

Re: Unable to install JMP 17

Jul 10, 2023 10:48 AM (4917 views)  |  Posted in reply to message from TTTokatsu 06-16-2023

TTTokatsu,

 

Please open a JMP Technical Support case.  I support the Mac OS system issues.  I can show you how to fix this issue, but I would like to keep it in a case for future reference and issue tracking.  You just need to send an email to [email protected]  Reference this Community discussion in the email.  

Regards,

Dave Matthews

JMP Technical Support

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