P.S. Here is a copy of my thread with Laura in Tech Support.
RE: Case Number TS-00276444
Hi Jonathan,
Sorry for the delay. Unfortunately I think you will have to go back to the developer of the add-in (Mike Anderson) to assist with your dataset. I wasn't able to get it working either with the information I was able to find. In general JMP Technical Support provides support for out of the box functionality of JMP. The background map functionality that is being leveraged by the add-in would fall under that out of the box functionality, so I was able to assist with that, but I think we have swung back too far the other way into the custom capabilities of the add-in and we will need to reengage the add-in developer. Thank you for your understanding!
Kind regards,
Laura Archer
JMP Technical Support
--------------- Original Message ---------------
From: JMP Technical Support [support@jmp.com]
Sent: 2/5/2026 10:09 AM
To: jonathan.cohen@nanovtech.com
Subject: RE: Cannot load background maps from STK
RE: Case Number TS-00276444