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JMP Knowledge Base

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The message "An error (-5001: 0x800700002) has occurred while running the setup" appears during a JMP® installation
Created: Nov 30, 2022 02:34 PM  |  Last Modified: Sep 12, 2025 10:23 AM

This error, which references “(-5001: 0x800700002),” is usually experienced under the following conditions:

  1. You attempt to run the JMP installer from a web browser, cloud-sharing site, or FTP site. You should download the file to your local machine and then perform the installation.
  2. You attempt to run the JMP setup.exe file from within a ZIP file without unzipping the files. You must first unzip the folder structure and then run the file.
  3. Your anti-virus program is blocking the JMP setup.exe file. You can temporarily disable the anti-virus program and then perform the installation.

If you still experience issues during your installation, contact JMP Technical Support. 

 

[Previously JMP Note 67932]

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Operating System
Windows
Products JMP JMP Pro JMP Clinical

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