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emeritus
emeritus
Level III

renew jmp14

Created: Aug 20, 2020 04:12 PM  |  Last Modified: Jun 10, 2023 1:38 PM (2140 views)

 Time to renew my license.  Seems like every year I have this problem. (BTW this is a university license)

My license has expired.  I click "open license" I (think) I open the SID file.  the system returns a message that says my license has been accepted, but when I check the renewal date, it still shows the old expired date.

Help

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1 ACCEPTED SOLUTION

Accepted Solutions
txnelson
Super User txnelson
Super User
Solution

Re: renew jmp14

Aug 20, 2020 09:10 PM (2118 views)  |  Posted in reply to message from emeritus 08-20-2020

There is a new SID file.  If you change the date in the SID file you looked at, the security code will no longer be valid, and it will fail to run.

Jim

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4 REPLIES 4
txnelson
Super User txnelson
Super User

Re: renew jmp14

Aug 20, 2020 04:16 PM (2138 views)  |  Posted in reply to message from emeritus 08-20-2020
Try starting JMP in "Run as Administrator" mode, and then updating the license. Also, make sure you are using your new SID file......
Jim
emeritus
emeritus
Level III

Re: renew jmp14

Aug 20, 2020 08:06 PM (2122 views)  |  Posted in reply to message from txnelson 08-20-2020
I do remember the first problem was to set admin. user.
I right click on the JMP icon and click on "run as administrator"
That's fine.
Now, as you pointed out, the next trick is to use the right SID file, and I
am having trouble.
I have located both and SID and a PER file, but neither solve the problem.
Looking at the text in the file I see the old June 2020 license date.
As I think back, did I have to edit the SID file, or is there a new one I
am not seeing?

Thanks for your help
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txnelson
Super User txnelson
Super User
Solution

Re: renew jmp14

Aug 20, 2020 09:10 PM (2119 views)  |  Posted in reply to message from emeritus 08-20-2020

There is a new SID file.  If you change the date in the SID file you looked at, the security code will no longer be valid, and it will fail to run.

Jim
emeritus
emeritus
Level III

Re: renew jmp14

Aug 22, 2020 01:12 PM (2075 views)  |  Posted in reply to message from txnelson 08-20-2020
It took me a while to figure out the admin privileges issue. You evoke it
by right clicking the JMP icon and selecting "run as administrator." I was
trying to do it in the windows settings.

Getting the right SID file was a bit trickier. If you run the old one, the
system returns a "license accepted" message but does not change the date.
I discovered a tab on my university's JMP download site that had one of
those 30 character file names with no explanation. When I did download it
I found it was the new SID file. So I copied it into notepad as a text
file and ran it. That worked.

All this confusion was caused because the Word document my university's IT
department posted failed to include the two critical steps mentioned
above. I flamed them and hope they actually fix it. Otherwise, I will go
through the same ordeal again next year. This was not a JMP problem.

Anyway thanks for the help.
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