I cannot send you a direct example because I cannot replicate the issue on my desktop. However, I have had multiple students with this issue in the past two weeks and I never seen this before. (I have taught classes based on JMP for almost ten years.)
They are running a model (usually fit Model or a neural network) with a dependent variable. I then ask then to click the down menu to "save predicted formula" which will usually populate a new column in JMP with the predicted values. (They are pretty much following the steps you suggested above.)
For several students this was just showing up as a blank column. My initial assumption was that the "Suppress formula evaluation" option was inadvertently turned on. I asked them to check this. They said this was on, but that the option was grayed out and they did not have the ability to activate this feature. Again, I have never seen this before in many years of teaching with this software package.
Is there something within the permissions on a system or the installation of JMP 17 which would take this option off of the table?
Thank you.