cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Browse apps to extend the software in the new JMP Marketplace
Choose Language Hide Translation Bar
erickskrobot
erickskrobot
Level I

General visual issue with 16.1

Created: May 17, 2022 08:57 AM  |  Last Modified: Jun 10, 2023 1:50 PM (1127 views)

So far there is only one user in the company having this issue. Whenever he scrolls the application the elements in the screen get overlapped (like graphs being behind the title and tables and drop down lists freezing and not showing the bottom values). Multiple reinstalls have not fixed it. I attached an example, has anyone seen this or knows how to fix it?

Preview file
79 KB
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions
ErraticAttack
ErraticAttack
Level VI
Solution

Re: General visual issue with 16.1

May 17, 2022 01:11 PM (1100 views)  |  Posted in reply to message from Craige_Hales 05-17-2022

My two cents -- if he has an HP Elitebook (I have the G5) then they ship with a broken Intel graphics driver that affects the hardware acceleration with JMP.  The last option would be to disable hardware acceleration in JMP, but if the graphics card can be manually updated to the fixed one then that is the best solution.

Jordan

View solution in original post

2 REPLIES 2
Craige_Hales
Super User Craige_Hales
Super User

Re: General visual issue with 16.1

May 17, 2022 09:06 AM (1122 views)  |  Posted in reply to message from erickskrobot 05-17-2022

see JMP 16 not Responsive 

Craige
ErraticAttack
ErraticAttack
Level VI
Solution

Re: General visual issue with 16.1

May 17, 2022 01:11 PM (1101 views)  |  Posted in reply to message from Craige_Hales 05-17-2022

My two cents -- if he has an HP Elitebook (I have the G5) then they ship with a broken Intel graphics driver that affects the hardware acceleration with JMP.  The last option would be to disable hardware acceleration in JMP, but if the graphics card can be manually updated to the fixed one then that is the best solution.

Jordan