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erickskrobot
erickskrobot
Level I

General visual issue with 16.1

Created: May 17, 2022 08:57 AM  |  Last Modified: Jun 10, 2023 1:50 PM (1230 views)

So far there is only one user in the company having this issue. Whenever he scrolls the application the elements in the screen get overlapped (like graphs being behind the title and tables and drop down lists freezing and not showing the bottom values). Multiple reinstalls have not fixed it. I attached an example, has anyone seen this or knows how to fix it?

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1 ACCEPTED SOLUTION

Accepted Solutions
ErraticAttack
ErraticAttack
Level VI
Solution

Re: General visual issue with 16.1

May 17, 2022 01:11 PM (1203 views)  |  Posted in reply to message from Craige_Hales 05-17-2022

My two cents -- if he has an HP Elitebook (I have the G5) then they ship with a broken Intel graphics driver that affects the hardware acceleration with JMP.  The last option would be to disable hardware acceleration in JMP, but if the graphics card can be manually updated to the fixed one then that is the best solution.

Jordan

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2 REPLIES 2
Craige_Hales
Super User Craige_Hales
Super User

Re: General visual issue with 16.1

May 17, 2022 09:06 AM (1225 views)  |  Posted in reply to message from erickskrobot 05-17-2022

see JMP 16 not Responsive 

Craige
ErraticAttack
ErraticAttack
Level VI
Solution

Re: General visual issue with 16.1

May 17, 2022 01:11 PM (1204 views)  |  Posted in reply to message from Craige_Hales 05-17-2022

My two cents -- if he has an HP Elitebook (I have the G5) then they ship with a broken Intel graphics driver that affects the hardware acceleration with JMP.  The last option would be to disable hardware acceleration in JMP, but if the graphics card can be manually updated to the fixed one then that is the best solution.

Jordan