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  • JMP will suspend normal business operations for our Winter Holiday beginning on Wednesday, Dec. 24, 2025, at 5:00 p.m. ET (2:00 p.m. ET for JMP Accounts Receivable).
    Regular business hours will resume at 9:00 a.m. EST on Friday, Jan. 2, 2026.
  • We’re retiring the File Exchange at the end of this year. The JMP Marketplace is now your destination for add-ins and extensions.

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ILoveJMP
ILoveJMP
Level III

Couldn't install JMP Excel Add-in on Snapdragon X Elite laptop for both JMP17 and 18

Apr 28, 2025 03:05 PM (715 views)

Was able to install and run both JMP17 and JMP18 on Snapdragon X Elite laptop. However, having issue installing JMP Excel add-in for both. The installation stalled at the following step (https://community.jmp.com/t5/JMP-Knowledge-Base/How-to-install-or-re-install-the-Excel-Add-in-for-JM...) 

  • The installation options box now appears. Find the entry for the Excel Add-In and uncheck it. Click OK and follow the process as instructed.

 

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txnelson
Super User txnelson
Super User

Re: Couldn't install JMP Excel Add-in on Snapdragon X Elite laptop for both JMP17 and 18

Apr 28, 2025 04:32 PM (709 views)  |  Posted in reply to message from ILoveJMP 04-28-2025

It sounds like you should contact JMP Support

     support@jmp.com

Jim
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ILoveJMP
ILoveJMP
Level III

Re: Couldn't install JMP Excel Add-in on Snapdragon X Elite laptop for both JMP17 and 18

Apr 30, 2025 08:02 PM (654 views)  |  Posted in reply to message from txnelson 04-28-2025

Thanks Jim! Just sent an email to support@jmp.com. 

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