cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • New to JMP? Join us Sept. 23-24 for the Early User Edition of Discovery Summit, tailor-made for new users. Register now for free!
  • Your voice matters! Tell us how you prefer to receive JMP updates, so we can tailor our communication to your needs. Take short survey.
  • See how to access JMP Marketplace - and - find, create & share add-ins to extend your JMP. Watch video.

Community Discussions

Got a question about using the JMP User Community? A complaint or a compliment? Post it here.
Choose Language Hide Translation Bar
hardner
Level VI

can't reply to private message?

I got a private message and spent some time on a detailed reply only including code and uplaoded pictures, etc. only to find it won't send (and maybe now I've lost the content). I get the error Authentication Failed.  Authentication Ticket Mismatched, failed authentication. in a red box.

 

I feel bad that the person who wrote to me will think I'm ignoring them.  Is there something I can do about this error?

1 ACCEPTED SOLUTION

Accepted Solutions
Jeff_Perkinson
Community Manager Community Manager

Re: can't reply to private message?

It sounds like your authentication session timed out while you were on the reply page.

Refresh your page and make sure you're signed in (check the upper right of the page) and then try replying again. It should work.

I'll send you a private message to test with.
-Jeff

View solution in original post

1 REPLY 1
Jeff_Perkinson
Community Manager Community Manager

Re: can't reply to private message?

It sounds like your authentication session timed out while you were on the reply page.

Refresh your page and make sure you're signed in (check the upper right of the page) and then try replying again. It should work.

I'll send you a private message to test with.
-Jeff