If you are in Japan, please contact JMP Technical Support by email.
Email:jpnjmpsupport@jmp.com
Please include the following information in your email: In addition, please write a brief summary of your question in the subject line of your email (e.g., "JMP Question: How to perform logistic regression").
- Site number or serial number
- Your version of JMP
- Your JMP environment (e.g., the OS and version, such as Windows 10, Windows 11, or macOS)
- If the issue is related to graphics, please provide the manufacturer and model of your graphics card and the graphics driver.
Please also see the page on using technical support .
[JMP Student Edition]
If you have the JMP Student Edition, technical support is available only for installation, JMP launch issues, and authorization issues.
[If you purchased a single-user license for JMP]
If you purchase a single-user license of JMP, you must register before you can receive technical support.
In addition, technical support is available for one year from the date of purchase, excluding cases where you cannot install or start JMP, and activation-related issues. Since it has been more than a year since the single-user license version of JMP was discontinued, we are currently only accepting questions about installation and activation-related issues.
In addition, support for JMP 6 and earlier versions, including activation and cases where JMP cannot be launched for any reason, ended on April 9, 2014.
This post originally written in Japanese and has been translated for your convenience. When you reply, it will also be translated back to Japanese.