[If you are using an annual license or subscription]
For JMP 14 and earlier, support is only available for cases where JMP does not start or cannot be installed. For JMP 15 and later versions, full support is available, including how to use the software. *1 *2
[JMP Student Edition]
If you are using the JMP Student Edition, technical support is only available for installation, JMP startup, and authorization issues. For information about JMP functionality, please refer to the manual , FAQ, and information in the JMP User Community , or post your questions to the JMP User Community.
[If you purchased a single-user license for JMP]
To receive technical support, you must first register as a user.
Technical support is available for one year from the date of purchase, excluding cases where you are unable to install or launch JMP, or activation-related issues. *1
As of December 2024, all single-user licenses will come with technical support for any issues with launching or activating JMP.
If you would like to receive technical support for more than one year, please consider switching to an annual license.
To learn more about migrating to an annual license, please contact us here .
*1:
All support for JMP 6 and earlier versions, including activation and issues that prevent JMP from launching for any reason, ended on April 9, 2014.
*2:
Your version of JMP may not be supported on operating systems other than those supported by your version of JMP.
This post originally written in Japanese and has been translated for your convenience. When you reply, it will also be translated back to Japanese.