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  • JMP will suspend normal business operations for our Winter Holiday beginning on Wednesday, Dec. 24, 2025, at 5:00 p.m. ET (2:00 p.m. ET for JMP Accounts Receivable).
    Regular business hours will resume at 9:00 a.m. EST on Friday, Jan. 2, 2026.
  • We’re retiring the File Exchange at the end of this year. The JMP Marketplace is now your destination for add-ins and extensions.

JMP Knowledge Base

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JMP® 15 and newer will not install on 32-bit operating systems

If you install JMP 15 or a newer version, you might encounter an error message that is similar to the following:

The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) versions of the program, and then contact the software publisher.

This message appears when you are likely running JMP on a 32-bit operating system. JMP 15 and newer installers are 64-bit only, per JMP System Requirements. There are no 32-bit installers.

If you are unable to obtain a supported operating system for JMP 15 and newer versions, contact JMP Sales to discuss your options. 

 

[Previously JMP Note 66060]

Details
Operating System
macOS Windows
Reported Version
15.0
Products JMP JMP Pro

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