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license for version 16 has expired

My license for version 16 has expired.

I received a license file for version 17 from our IT department (JMP170_9CZ949_70252549_Win_X64).

My question is how do I download the installation file of  version 17?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: license for version 16 has expired

Get in touch with your IT department and ask for the JMP 17 installer (software depot).

Otherwise open a support case (support@jmp.com). Support can provide you more details about the correct software/download order.

View solution in original post

3 REPLIES 3
ehchandlerjr
Level V

Re: license for version 16 has expired

My dept has a software center where we download the software files, though for some software you request an automated email from the software center an there's a download link in there. Can't remember which JMP is though. I'm not sure where you would do it on the website. Do either of the options I said apply? If not, I'd contact your IT guy as a next step.
Edward Hamer Chandler, Jr.
jthi
Super User

Re: license for version 16 has expired

This might give some idea how to get the installation file JMP 17 Deployment Guide (Windows)  (I assume you have Windows).

jthi_0-1722535074426.png

 

If this doesn't work, you can find more information from JMP Support page (also contains deployment guide for macOS)

-Jarmo

Re: license for version 16 has expired

Get in touch with your IT department and ask for the JMP 17 installer (software depot).

Otherwise open a support case (support@jmp.com). Support can provide you more details about the correct software/download order.