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joshua
joshua
Level III

jmp shortcut start crashes after some time

Created: May 17, 2021 08:57 AM  |  Last Modified: Jun 10, 2023 1:45 PM (644 views)

Hi,

After using some time without no problem by clicking the jmp shortcut in pinned taskbar, when I want to restart new jmp session I'm getting this error message on my windows 10 setup

joshua_0-1621256226196.png

What is causing this ?

 

Thanks

 

 

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1 REPLY 1
Mandy_Chambers
Staff Mandy_Chambers
Staff

Re: jmp shortcut start crashes after some time

May 17, 2021 09:42 AM (627 views)  |  Posted in reply to message from joshua 05-17-2021
This looks like something changed on the machine and now the task bar shortcut were clicking to launch JMP is not pointing to the right place any more. On Windows, shortcuts are configured using .lnk (link) files. “JMP Pro 14.lnk” here. So, right-click that link and check its properties to make sure it points to the correct installed location of JMP. If that’s all good, try launching JMP from the Start menu instead to see if JMP runs properly there. That would help distinguish a taskbar link issue from a JMP issue.

A tech support call may be needed to dig deeper. Not sure what else you can try.