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jfe
jfe
Level I

Student with issue accessing the software

Jul 6, 2024 02:27 PM (525 views)

Hello to anyone who can help me,

 

I teach a class that uses SAS JMP 18. One of my students is receiving the following error message when trying to start the software:

 

jfe_0-1720290350107.png

 

The student is located within the United States. Any ideas on what could be causing this or a way to correct this?

 

Any help appreciated. Thank you.

 

0 Kudos
2 REPLIES 2
txnelson
Super User txnelson
Super User

Re: Student with issue accessing the software

Created: Jul 6, 2024 10:03 PM  |  Last Modified: Jul 7, 2024 2:12 PM (481 views)  |  Posted in reply to message from jfe 07-06-2024

Please contact your local JMP Sales rep, or JMP Support 

see @C_Kjellberg response below

Jim
C_Kjellberg
Staff C_Kjellberg
Staff

Re: Student with issue accessing the software

Jul 7, 2024 05:09 PM (447 views)  |  Posted in reply to message from jfe 07-06-2024

Everyone creating a My JMP ID is subject to screening for applicable export restrictions regardless of country. This is a part of our process for ensuring we stay compliant with US Government regulations. The message the user receives directs them to complete a form which they will find when they select "request a review." Please direct your student, or anyone who receive this message, to complete the form.