Sometimes the model will predict out of bounds values when it is looking at combinations of factors that it is not confident in (for example, in a CCD you test the centrepoint with the axials 00a, but you never test the + or - values with the axials ie '--a'). This means that the prediction error. You can try to limit this by activating extrapolation control in the profiler, this will stop you from extrapolating to factor conditions that are invalid for your model.
This can happen because It is a mixture of a limitation in the modelling type with SLS and also that your data may not be sufficient to build an entirely accurate model, this is where you should look at the model diagnostics to understand how well the model is performing.
Another consideration is that the SLS approach is assuming a linear model with normally distributed data, which your data may not fit well, there are good options to explore other distributions and data with Generalised Regression in JMP Pro, for example with a beta distribution. Here is an interesting community post where other options are explored such as a logit transformation.
“All models are wrong, but some are useful”