Hi @MMinkauskas,
Welcome in the Community !
Can you provide more details about the DoE settings (number and type of factors, constraints, ...) ?
If you have limited number of factors and no "strange" constraints, the default settings of the Custom design platform should handle easily the design creation.
Did you change the default settings of Number of starts and/or Design Search time ? Reducing the number of starts and design search time could maybe help.
But this may be also a problem of configuration (windows? Mac?) and/or JMP installation, so you could also address your issue to the JMP technical support.
Hope this helps,
Victor GUILLER
L'Oréal Data & Analytics
"It is not unusual for a well-designed experiment to analyze itself" (Box, Hunter and Hunter)