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ccolli27
Level I

Issue With JMP 16 License

JMP 16 does not ask me for a license anymore, but I cannot do anything in JMP: no text explorer, tabulate, etc. Can't even select variables.

4 REPLIES 4
Craige_Hales
Super User

Re: Issue With JMP 16 License

Tech support.

Or at least attach a picture to show us what you are seeing.

Craige
Duane_Hayes
Staff (Retired)

Re: Issue With JMP 16 License

Hi,

 

I wonder if the problem is related to JMP Problem Note 67990:  Intel's Iris Xe Graphics cards might cause graphics and performance issues .... To see, go to "File->Preferences" and the "Windows Specific" group. Deselect the "Enable hardware accelerated graphics" preference, click "Apply", then "Ok". You may have to close and restart JMP to see the differences. Does that help any?

Duane Hayes
Mjarrard
Level II

Re: Issue With JMP 16 License

Maybe a silly question, but did you try to uninstall / reinstall?

You could alternatively run the JMP install checker to see if there are issues with your copy. Likely this information will be needed by JMP Support.

Follow that Squirrel!
Georg
Level VII

Re: Issue With JMP 16 License

main menu: Help --> About JMP will show the status of licence, is it ok?

The hint of @Duane_Hayes is also important, I know of several cases of mystic behaviour of JMP due to graphics acceleration on certain hardware.

Georg