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Ananya
Ananya
Level I

I am unable to run JMP software due to system error

Jan 30, 2025 11:23 PM (1136 views)

image (1).png
I am unable to run the JMP application on my laptop. I am getting this error even after reinstalling the application and restarting my laptop.

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3 REPLIES 3
txnelson
Super User txnelson
Super User

Re: I am unable to run JMP software due to system error

Jan 31, 2025 12:14 AM (1118 views)  |  Posted in reply to message from Ananya 01-30-2025

Please reinstall JMP and see if that fixes it.

Jim
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Ben_BarrIngh
Staff Ben_BarrIngh
Staff

Re: I am unable to run JMP software due to system error

Jan 31, 2025 05:13 AM (1102 views)  |  Posted in reply to message from Ananya 01-30-2025

Hi @Ananya ,

 

Get in touch via email with support@jmp.com  , they are the best port of call for any errors/bugs you may be experiencing.

 

Thanks,

Ben

“All models are wrong, but some are useful”
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jschroedl
Staff jschroedl
Staff

Re: I am unable to run JMP software due to system error

Created: Jan 31, 2025 04:47 PM  |  Last Modified: Jan 31, 2025 1:48 PM (1050 views)  |  Posted in reply to message from Ananya 01-30-2025

I'll agree with the other replies here to contact support.

A little more context: The DLL it cannot find is normally installed as part of the Visual C++ Redistributable portion of the JMP install. Perhaps something went wrong with that step.

 

It would also be helpful to know which version of JMP you're using here since those files do change across versions.

 

I recommend running the version which came with your copy of JMP and tech support can help you locate and run that installer.

 

The files originally come from Microsoft and they are quite careful to have newer versions continue working with older versions. So, a newer install may work just fine. The permalink to the latest install from Microsoft is here: https://aka.ms/vs/17/release/vc_redist.x64.exe    

 

 

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