User Community
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • DownloadSemiconductor Toolkit: Tools to create wafer maps, add wafer geometry to graphics, explore die defects & compare wafers.
  • Discovery Summit 2026: Early User Edition - September 23-24.Register. It's free.
  • Use JMP Clinical with CDISC-compliant data. Review studies, ID safety and efficacy signals & communicate findings with interactive graphics. Register to see how. Aug. 27, 2 pm US ET.

Discussions

Solve problems, and share tips and tricks with other JMP users.
Choose Language Hide Translation Bar
Ananya
Ananya
Level I

I am unable to run JMP software due to system error

Jan 30, 2025 11:23 PM (2869 views)

image (1).png
I am unable to run the JMP application on my laptop. I am getting this error even after reinstalling the application and restarting my laptop.

Preview file
83 KB
0 Kudos
3 REPLIES 3
txnelson
Super User txnelson
Super User

Re: I am unable to run JMP software due to system error

Jan 31, 2025 12:14 AM (2851 views)  |  Posted in reply to message from Ananya 01-30-2025

Please reinstall JMP and see if that fixes it.

Jim
0 Kudos
Ben_BarrIngh
Staff Ben_BarrIngh
Staff

Re: I am unable to run JMP software due to system error

Jan 31, 2025 05:13 AM (2835 views)  |  Posted in reply to message from Ananya 01-30-2025

Hi @Ananya ,

 

Get in touch via email with [email protected]  , they are the best port of call for any errors/bugs you may be experiencing.

 

Thanks,

Ben

“All models are wrong, but some are useful”
0 Kudos
jschroedl
Staff jschroedl
Staff

Re: I am unable to run JMP software due to system error

Created: Jan 31, 2025 04:47 PM  |  Last Modified: Jan 31, 2025 1:48 PM (2783 views)  |  Posted in reply to message from Ananya 01-30-2025

I'll agree with the other replies here to contact support.

A little more context: The DLL it cannot find is normally installed as part of the Visual C++ Redistributable portion of the JMP install. Perhaps something went wrong with that step.

 

It would also be helpful to know which version of JMP you're using here since those files do change across versions.

 

I recommend running the version which came with your copy of JMP and tech support can help you locate and run that installer.

 

The files originally come from Microsoft and they are quite careful to have newer versions continue working with older versions. So, a newer install may work just fine. The permalink to the latest install from Microsoft is here: https://aka.ms/vs/17/release/vc_redist.x64.exe    

 

 

Recommended Articles