cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
The Discovery Summit 2025 Call for Content is open! Submit an abstract today to present at our premier analytics conference.
Choose Language Hide Translation Bar
View Original Published Thread

I am unable to run JMP software due to system error

Ananya
Level I

image (1).png
I am unable to run the JMP application on my laptop. I am getting this error even after reinstalling the application and restarting my laptop.

3 REPLIES 3
txnelson
Super User


Re: I am unable to run JMP software due to system error

Please reinstall JMP and see if that fixes it.

Jim


Re: I am unable to run JMP software due to system error

Hi @Ananya ,

 

Get in touch via email with support@jmp.com  , they are the best port of call for any errors/bugs you may be experiencing.

 

Thanks,

Ben

“All models are wrong, but some are useful”
jschroedl
Staff


Re: I am unable to run JMP software due to system error

I'll agree with the other replies here to contact support.

A little more context: The DLL it cannot find is normally installed as part of the Visual C++ Redistributable portion of the JMP install. Perhaps something went wrong with that step.

 

It would also be helpful to know which version of JMP you're using here since those files do change across versions.

 

I recommend running the version which came with your copy of JMP and tech support can help you locate and run that installer.

 

The files originally come from Microsoft and they are quite careful to have newer versions continue working with older versions. So, a newer install may work just fine. The permalink to the latest install from Microsoft is here: https://aka.ms/vs/17/release/vc_redist.x64.exe