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Level III

Text Mining Feedback Comments from JMP® Users Group Meeting Participants


Melvin Alexander, Operations Research Analyst, Social Security Administration

Joshua Klick, Economist, Bureau of Labor Statistics


JMP Version 11 introduced the Free Text Command which allowed frequency counts of words in comment columns made by Mid-Atlantic JMP Users Group (MAJUG) meeting respondents. These word counts, coupled with text mining packages in R (via JSL), helped MAJUG leadership understand meeting aspects that attendees liked, disliked, or needed improvement. This presentation reviews the ways how feedback was useful in planning future meetings to meet user-group member’s needs.

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