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txnelson
Super User

Discussion Item responded to, now shows up as UnRead

After responding to a member's entry, the entry is now displayed to me as UnRead, even though, I had just read it and responded to it.  Is this an intentional change?

Jim
9 REPLIES 9
jthi
Super User

Re: Discussion Item responded to, now shows up as UnRead

Same happening to me. Hopefully it is not an intentional change and if it is, I hope it can be disabled from Settings at some point.

-Jarmo
Ryan_Gilmore
Community Manager Community Manager

Re: Discussion Item responded to, now shows up as UnRead

I'll investigate and let you know what I find.

txnelson
Super User

Re: Discussion Item responded to, now shows up as UnRead

thank you

Jim
Ryan_Gilmore
Community Manager Community Manager

Re: Discussion Item responded to, now shows up as UnRead

This has been acknowledged as a bug by the platform vendor. No estimate on when it might be fixed.

Ryan_Gilmore
Community Manager Community Manager

Re: Discussion Item responded to, now shows up as UnRead

@txnelson , the platform was recently upgraded which contains a fix for the unread issue. If you are still having problems, please let me know. Thanks.

txnelson
Super User

Re: Discussion Item responded to, now shows up as UnRead

Thank you

Jim
txnelson
Super User

Re: Discussion Item responded to, now shows up as UnRead

I am still seeing the issue.  Tonight I opened a members discussion, and wrote a response to it.  I then clicked on the Reply button.  The entry remains open, as expected.  I then clicked on the Discussion button to take me back to the Discussions listing   The entry is highlighted.  It should not be, since I was just viewing and changing it.

Jim
Ryan_Gilmore
Community Manager Community Manager

Re: Discussion Item responded to, now shows up as UnRead

Hi @txnelson . I see the same. It does appear to work if you view it only. I'll open a case with support. Thanks. 

txnelson
Super User

Re: Discussion Item responded to, now shows up as UnRead

Thank you

Jim