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joe_frinzl
joe_frinzl
Level I

JMP doesn't remember the location where my license file is after computer restart

Nov 2, 2015 05:19 PM (15739 views)

I have just installed JMP 12.1 and I am setting up a shared location to where the JMP.per license is stored so that all of our approved users can point to the license file. I have put the file on a secure TeamSpace location and I am able to navigate to it when renewing my license.  The license is accepted.  I can restart the application and it still recognizes the license, but when I restart my computer and start JMP I get an error that my license isn't found.

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4 REPLIES 4
Bobby_Riggs
Staff Bobby_Riggs
Staff

Re: JMP doesn't remember the location where my license file is after computer restart

Nov 11, 2015 11:38 AM (15256 views)  |  Posted in reply to message from joe_frinzl 11-02-2015

Joe,

I am with JMP Technical Support.  I have created a Technical Support track for you and will be getting in touch with you shortly so we can look closer at the setup of the network license file.

After we have come to a conclusion, I will post the resolution here for future reference.

Bobby Riggs

JMP Technical Support

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jshaw04
jshaw04
Level III

Re: JMP doesn't remember the location where my license file is after computer restart

Aug 29, 2017 10:01 AM (13832 views)  |  Posted in reply to message from Bobby_Riggs 11-11-2015

Can the answer to this question please be provided?

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chespinal
chespinal
Level I

Re: JMP doesn't remember the location where my license file is after computer restart

Jun 28, 2018 10:16 AM (11799 views)  |  Posted in reply to message from jshaw04 08-29-2017

Bump, would like to know the answer to this question.

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Bobby_Riggs
Staff Bobby_Riggs
Staff

Re: JMP doesn't remember the location where my license file is after computer restart

Jun 28, 2018 11:40 AM (11792 views)  |  Posted in reply to message from chespinal 06-28-2018

Hello,

 

Unfortunately I was never able to get in touch with the original poster in this thread via email.  I suspect the issue was related to establishing a secure connection to TeamShare. However, I am not very familiar with TeamShare.

Are you experiencing a similar issue where JMP is not "remembering" the location of the license after restarting?  If so, is the license stored locally, on a server, or in TeamShare?  

If you prefer, I can open up a Technical Support track with you and work directly with you there. Please let me know your preference.

 

Thanks,

Bobby Riggs

JMP Technical Support

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