@computerhabit Yes, the support link at the bottom of the page will get you to either email or phone tech support staff that will understand the issue. This page is not very active; most of the activity is in the Discussions tab at the top of the page.
Not sure what you have, maybe an emailed link to a download for JMP? It is the start of a weekend, but posting a question in the Discussion forum and email/call tech support will likely get you an answer.
Craige
