Richard Thorp, Deputy Chief of Analysis and Evaluation
US Army MEDCOM
Best Poster Winner
One of the major inpatient product lines for the US Army’s medical system is childbirth. However patient satisfaction scores tend to be significantly lower than other Inpatient product lines at Army hospitals, as well other hospitals in the civilian sector. Understanding what factors lead to satisfaction or dissatisfaction is of critical importance to determine managerial intervention. We applied 3 modeling techniques using JMP Pro 13 (Logistic Regression, Classification Trees, and Bootstrap Forest) to identify the key indicators of patient satisfaction for childbirth admissions at U.S. Army Hospitals, and then selected a model which could be used by Hospital Leaders to focus their performance improvement efforts.