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JMP doesn't remember the location where my license file is after computer restart

joe_frinzl

Community Member

Joined:

Nov 2, 2015

I have just installed JMP 12.1 and I am setting up a shared location to where the JMP.per license is stored so that all of our approved users can point to the license file. I have put the file on a secure TeamSpace location and I am able to navigate to it when renewing my license.  The license is accepted.  I can restart the application and it still recognizes the license, but when I restart my computer and start JMP I get an error that my license isn't found.

4 REPLIES
Bobby_Riggs

Staff

Joined:

Sep 26, 2014

Joe,

I am with JMP Technical Support.  I have created a Technical Support track for you and will be getting in touch with you shortly so we can look closer at the setup of the network license file.

After we have come to a conclusion, I will post the resolution here for future reference.

Bobby Riggs

JMP Technical Support

jshaw04

Community Trekker

Joined:

Jul 13, 2015

Can the answer to this question please be provided?

chespinal

Community Member

Joined:

Jun 28, 2018

Bump, would like to know the answer to this question.

Bobby_Riggs

Staff

Joined:

Sep 26, 2014

Hello,

 

Unfortunately I was never able to get in touch with the original poster in this thread via email.  I suspect the issue was related to establishing a secure connection to TeamShare. However, I am not very familiar with TeamShare.

Are you experiencing a similar issue where JMP is not "remembering" the location of the license after restarting?  If so, is the license stored locally, on a server, or in TeamShare?  

If you prefer, I can open up a Technical Support track with you and work directly with you there. Please let me know your preference.

 

Thanks,

Bobby Riggs

JMP Technical Support