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Support Library

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Latest Posts

  • JMP Software Maintenance Updates

    The most current version of JMP software can be downloaded from My JMP The following article is intended for JMP 17 and prior.   The maintenance downloads provided on this page will update an installed copy of JMP to the most recent maintenance level. Updaters for the annual license and single-user versions of JMP are here. Subscription users have a specific updater available through their subsc...

    Arn_Cota Arn_Cota
    Support Library |
    Feb 12, 2024 8:43 AM
    5601 views | 0 replies

  • Previous Maintenance Updates

    As mentioned previously, the downloads below can only be used to update an installed copy of JMP to the most recent maintenance level corresponding to that installed version. This process cannot be used to upgrade from an older version of JMP to a more recent version number. To learn how to obtain the most current version of JMP, please review these instructions.   JMP 13 Updates (Must alr...

    Arn_Cota Arn_Cota
    Support Library |
    Feb 12, 2024 8:42 AM
    773 views | 0 replies

  • Submit a Support Request

    We are currently working on improving our submission process. In the meantime, please send an email to the following address:   support@jmp.com   Please include the following details in your request: Problem descriptionSite number or serial numberVersion of JMPOperating system  
     

    Duane_Hayes Duane_Hayes
    Support Library |
    Feb 12, 2024 7:37 AM
    2310 views | 0 replies

  • JMP Clinical Software Documentation and Updates

    How to find the version of your JMP Clinical software Open JMP Clinical, click on Settings and expand the About JMP Clinical section.   Current Resources JMP Clinical 18.1.2 User GuideJMP Clinical 18.1.2 Release NotesJMP Clinical 18 Installation ValidationJMP 18 Qualification Tools Archived Resources JMP Clinical 18.1.1 JMP Clinical 18.1.1 User Guide   JMP Clinical 18.1 JMP Cli...

    Duane_Hayes Duane_Hayes
    Support Library |
    Feb 8, 2024 1:02 PM
    6306 views | 0 replies

  • Solutions OnDemand for JMP 16

    Check the Attachments section for the ZIP file. You need to unzip the executable.

    Bobby_Riggs Bobby_Riggs
    Support Library |
    Sep 20, 2023 10:32 AM
    240 views | 0 replies

  • Hosting Support Policies

    Specific to JMP Live environments hosted by JMP, Hosting Support is also available. JMP provides a Recovery Time Objective (RTO) of two business days* from the time of reporting the issue to achieve operational capability of the JMP Live instance. For a Recovery Point Objective (RPO), JMP holds nightly backups for seven consecutive nights. The environment will be restored to the latest stable copy...

    Duane_Hayes Duane_Hayes
    Support Library |
    Sep 1, 2023 9:09 AM
    531 views | 0 replies

  • Technical Support Services

    At JMP Technical Support, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources. In support of this mission, the following services set the expectations for your relationship with JMP Technical Support. General Support ServicesSupport Services for Current and P...

    Evan_Carr Evan_Carr
    Support Library |
    Jun 6, 2023 8:23 AM
    9786 views | 0 replies

  • Technical Support Policies

    At JMP Technical Support, our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources. In support of this mission, the following services and policies set the expectations for your relationship with JMP Technical Support. Support EligibilitySupport CostSupport HoursP...

    Evan_Carr Evan_Carr
    Support Library |
    Jun 6, 2023 8:13 AM
    1193 views | 0 replies

  • JMP System Requirements (macOS)

    JMP 18 | JMP 17 | JMP 16 | JMP Clinical 18 | JMP System Requirements (Windows) JMP 18; JMP Pro, Version 18 OS: macOS Sequoia (15; JMP release 18.1 and later)* macOS Sonoma (14)* macOS Ventura (13)* macOS Monterey (12)* macOS Big Sur (11)* * - Compatible with Intel and Silicon processors RAM*:8 GB or more recommendedDrive Space:1.5 GBDatabase:UNICODE compliant ODBC 3.5 or higher (required only if ...

    Evan_Carr Evan_Carr
    Support Library |
    May 24, 2023 5:31 AM
    12772 views | 0 replies

  • JMP System Requirements (Windows)

    JMP 18 | JMP 17 | JMP 16 | JMP Live 18 | JMP Clinical 18 | JMP System Requirements (macOS)   JMP 18; JMP Pro, Version 18   OS (64-bit releases only): Windows 11 Windows 10 (except Windows 10 S edition) Windows Server 2022 Windows Server 2019 Windows Server 2016 CPU:64-bit: x64 processor only; ARM processors are not supportedRAM:4 GB or more recommendedDrive Space:2 GB (plus up to 250 MB for addit...

    Evan_Carr Evan_Carr
    Support Library |
    May 24, 2023 5:30 AM
    31111 views | 0 replies