JMP Knowledge Base

Latest Posts

• My JMP Login FAQ

    What is My JMP? My JMP is a web service where designated JMP software administrators can download the software and license files for their site(s).   Is a My JMP login different f...

  Ryan_Gilmore

  JMP Knowledge Base |

  Feb 1, 2023 11:21 AM

  865 views | 0 replies

• Managing Vulnerabilities in JMP® Software Engineering

  JMP strives to release software resistant to misuse and cybersecurity threats.  JMP utilizes third-party software to enhance its usability and functionality, and is reliant on these organization...

  dlmatthews

  JMP Knowledge Base |

  Nov 28, 2023 8:36 AM

  45 views | 0 replies

• How to apply an updated JMP® license

  JMP® licenses are now stored at my.jmp.com. The site representative for each account is able to view and download license files for each version and operating system. JMP licenses are version and ope...

  Wendy_Murphrey

  JMP Knowledge Base |

  Jan 12, 2023 12:55 PM

  288 views | 0 replies

• How to Create Physical Media media for JMP® Annual License Versions

  Beginning in May 2023, all JMP® software will be provided via electronic download only. JMP will no longer ship physical media as an option. Customers who cannot download the software to their system...

  dlmatthews

  JMP Knowledge Base |

  Jun 22, 2023 7:43 AM

  215 views | 0 replies

• How to download annual licensed versions of JMP® Software

  Annual licensed versions of JMP® Software are delivered in two ways. Traditionally, SAS® Software Order Emails (SOEs) have been sent to the authorized JMP Site Representative. This person will follow...

  Duane_Hayes

  JMP Knowledge Base |

  Nov 3, 2023 7:58 AM

  90 views | 0 replies

• JMP® Clinical 17.2 is not responding when running Algorithmic FDA Medical Query Risk Report

  JMP® Clinical 17.2 may become unresponsive when running Algorithmic FDA Medical Query Risk Report.  This behavior is due to the Hypersensitivity Algorithmic FMQ.jmp file getting corrup...

  laura_archer

  JMP Knowledge Base |

  Oct 26, 2023 11:24 AM

  29 views | 0 replies

• How to enter a new JMP Subscription serial number

  If a prior JMP Subscription was activated on your machine and you need to enter a new serial number, upon launching JMP you may find that there is no option to enter your new serial number.&nbsp...

  Wendy_Murphrey

  JMP Knowledge Base |

  Oct 24, 2023 1:46 PM

  146 views | 0 replies

• JMP® 18 and SAS® 9.4 Connectivity

  Background JMP R&D and Product Management teams have been committed to continuous improvement in JMP products. Through this commitment and listening to the needs of JMP users and customers arou...

  Duane_Hayes

  JMP Knowledge Base |

  Oct 10, 2023 9:34 AM

  178 views | 0 replies

• Problem Note 52261: New instance of JMP® is opened each time a new file is opened

  Issue Description Sometimes when a JMP file, such as JMP, JSL, JRN, JRP, etc., is opened by double-clicking it in Windows Explorer, a new instance of JMP may open. This could cause many differ...

  Dahlia_Watkins

  JMP Knowledge Base |

  Jun 12, 2023 6:55 AM

  449 views | 0 replies

• How to completely remove all system and configuration files from JMP for Windows

  Background It is sometimes necessary remove all JMP files from a system. Follow the steps here to completely remove all JMP system and configuration files from a Windows system. Note: The ...

  dlmatthews

  JMP Knowledge Base |

  Sep 19, 2023 11:59 AM

  178 views | 0 replies

• How to completely remove all JMP system and configuration files from macOS

  Background   It is sometimes necessary to remove all JMP files from a system. Follow the steps here to completely remove all JMP system and configuration files from a macOS system. The ste...

  dlmatthews

  JMP Knowledge Base |

  Sep 18, 2023 4:06 PM

  112 views | 0 replies

• Reordering reports and accessing studies after updating JMP Clinical

  I have just updated JMP Clinical to a new version. My reports are in the wrong order, and I can't access my studies. How do I fix this?   After you install the updated version of J...

  laura_archer

  JMP Knowledge Base |

  Sep 1, 2023 12:58 PM

  45 views | 0 replies

• Step-by-step: Installing JMP® on Macintosh

  The following is a step-by-step guide for sites that want to provide their users with an instruction set to install JMP ® on their machines. Note: This SAS Note is not intended to address any envi...

  Dahlia_Watkins

  JMP Knowledge Base |

  Nov 30, 2022 11:31 AM

  2538 views | 0 replies

• Where can I find information to get started using JMP®?

  Information on getting started with JMP ® can be found in a number of places. Some of these are: The Getting Started with JMP:  On Demand is designed to help you quickly get comfortable wit...

  Ryan_Gilmore

  JMP Knowledge Base |

  Nov 30, 2022 11:28 AM

  131 views | 0 replies

• Error when initializing MATLAB. Unknown in access or evaluation of 'Glue'

  If you encounter the error, "Unknown in access or evaluation of 'Glue'..." (see image) when using JMP 17.x and earlier, use the steps below to work around this error.   Note: Users...

  Dahlia_Watkins

  JMP Knowledge Base |

  Aug 7, 2023 8:55 AM

  107 views | 1 replies

• How To Connect To Google Sheets Using New Method in JMP 17.1 and Newer

  Background In JMP 17.1, JMP updated the Google Sheets connection method due to changes in Google’s access requirements. This change requires the removal of the old authorization tokens provid...

  dlmatthews

  JMP Knowledge Base |

  Jul 12, 2023 6:24 AM

  302 views | 0 replies

• Supported Operating Systems by JMP® Version

  The following table describes the operating systems supported by JMP version and release.   JMP Version/Release Supported Operating System JMP 17 Windows 11 (ex...

  dlmatthews

  JMP Knowledge Base |

  Jun 12, 2023 11:10 AM

  403 views | 0 replies

• Installation Note 43808: JMP® error when applying license: "Error while processing JMP license file"

  Issue Description The following error might be displayed when applying a JMP ®  license file:                 Resolution ...

  Dahlia_Watkins

  JMP Knowledge Base |

  Jun 28, 2023 8:38 AM

  150 views | 0 replies

• Fit Oneway Performance Issues With Jitter Enabled

  Problem Users may experience performance issues in some use cases when analyzing data using the Fit Oneway Platform in JMP 17. This may occur in the following circumstances, with Jittering enabled:...

  PatrickGiuliano

  JMP Knowledge Base |

  Jun 8, 2023 12:34 PM

  92 views | 0 replies

• When JMP® Clinical 17.0 is installed first, installing version 17.1 produces issues with report list

  If you already have JMP Clinical 17.0 installed, the process of installing JMP Clinical 17.1 begins by uninstalling version 17.0. After 17.0 is uninstalled and version 17.1 is installed, the Reviews ...

  sseligman

  JMP Knowledge Base |

  Jun 7, 2023 1:08 PM

  134 views | 0 replies

• Database table scripts (Update from Database, Modify, etc.) or .jmpquery files stop working

  Problem Database table scripts (Update from Database, Modify, etc.) or .jmpquery files stop working. These table scripts may also produce an error indicating the column, or table could not be found...

  Dahlia_Watkins

  JMP Knowledge Base |

  May 25, 2023 11:00 AM

  505 views | 0 replies

• Preparing JMP® to Use the InstallShield Silent Installation Method For Microsoft® Windows

  Beginning in JMP ®  16.2, JMP uses a single-file installer, which requires you to run the InstallShield Response File commands on the setup file as delivered, such as jmp__1620__w...

  dlmatthews

  JMP Knowledge Base |

  May 8, 2023 8:27 AM

  772 views | 0 replies

• Supported versions of R software by JMP® version and operating system

  The following table describes the versions of R supported by JMP version and operating system. JMP Version OS R Version 17.x Windows 2.9.1 or higher   Macintosh 2...

  Bobby_Riggs

  JMP Knowledge Base |

  May 18, 2023 6:29 AM

  63 views | 0 replies

• JMP® can crash when using drag and drop functionality

  JMP® might begin to crash when using drag-and-drop functionality within any platform.  This affects all versions of JMP on Windows and may be caused by a recent update to a third party software ...

  Duane_Hayes

  JMP Knowledge Base |

  May 15, 2023 7:15 AM

  239 views | 0 replies

• JMP® New Features and Release Notes

  JMP ® 17: New Features for JMP 17 Release Notes for JMP/JMP Pro 17.1   JMP ® 16: New Features for JMP 16 Release Notes for JMP/JMP Pro 16.1 Release Notes for JMP/JMP Pro 16.2 ...

  Bobby_Riggs

  JMP Knowledge Base |

  Nov 30, 2022 11:28 AM

  1112 views | 0 replies