JMP Blog

MaddiWalsleben

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“Working with JMP users and solving problems is at the heart of what we love to do,” says Wendy Murphrey. It’s a statement that feels especially relevant as we head into a new year, one full of new projects, new curiosities, and new discoveries.

As 2026 begins, JMP Tech Support wants users to know that it’s not just here when things go wrong; it’s here to help you make faster breakthroughs and get the most out of JMP.

Meet two people who play a big part in making that happen: JMP Technical Support Senior Manager Wendy Murphrey and JMP Engagement Team (JET) Manager Gary Catalfu.

Why Tech Support matters

Most people think of Tech Support as troubleshooting – but at JMP, it goes well beyond that!

“Our mission is to help customers make the best use of our software through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources,” Murphrey explains. The Tech Support team includes trained statisticians, engineers, and JSL experts who are all “JMP enthusiasts.”

JMP Tech Support guides users to the right platforms, provides formulas and references where possible, verifies issues, and even advocates for future improvements. In other words, Tech Support helps users feel more confident and successful in their analytics work.

On the JET side, Catalfu’s team serves as “the front door to JMP,” assisting customers, prospects, and students across multiple channels. “If we cannot answer it, we have internal contacts that can assist us,” he adds.

Tech Support helps users every day

Whether it’s installation, licensing questions, choosing the right platform, or solving something unexpected, Tech Support is designed to respond quickly.

Some requests are simple, some are more advanced, and some are meaningful in unexpected ways. Murphrey notes, “As an author of Jump into JMP Scripting, I have enjoyed hearing how our book has helped readers understand the fundamentals of the JMP Scripting Language.”

Sometimes, the team gets some truly memorable calls. Catalfu shared a recent example where one teammate received two back-to-back calls. One from someone trying to pay a bill for JMP.chat (which is not affiliated with JMP), and another asking for support related to some sort of weaponry. “It’s never dull in JMP Tech Support,” he joked.

Tech Support stays up to date by collaborating with product development all year long. “Members of Technical Support attend demos of intermediate progress of new features,” Murphrey explains. And they regularly share customer feedback, pain points, and requests with JMP Product Management to help shape future JMP releases.

The JMP Engagement Team also stays up to date. “We receive regular updates from our Tech Support colleagues regarding new releases and features as they become available,” Catalfu adds.

Key takeaways for users in 2026

The secret to getting the quickest response? Provide details up front.

By including screenshots, steps that led to the issue, your serial number, and contact information, users “help our teams begin working on your request more quickly,” Murphrey explains. Both teams strive for a quick turnaround, and they recommend calling with any critical issues. Catalfu adds, “Regardless of the channel through which you engage with us, we are committed to ensuring you have a positive customer experience.”

Along with providing a great customer experience, the two teams encourage users to explore refreshed learning opportunities. “The Learn JMP section of the JMP User Community was recently updated,” Murphrey says. She also recommends Mastering JMP workshops, User Groups, and, especially, Discovery Summit conferences. “We would love to meet you!”

“As more users adopt JMP 19, we look forward to seeing how customers are making use of the newest features, such as Bayesian Optimization and the exciting updates to the data table,” Murphrey says. Catalfu is excited about continued customer experience improvements and the continued increase in JMP Student Edition authorizations.

Ready to make 2026 your most productive year yet?

As you start the year, remember that whenever you’re stuck, curious, or want to learn something new, JMP Tech Support is there to help you.

As Murphrey puts it, “We often hear from JMP users that our support sets us apart from other software providers.”

No matter how you connect, Tech Support can help you start the year with more knowledge and confidence. And as Catalfu puts it, “No matter who you are, we are committed to ensuring you have a positive customer experience.”

New to JMP in 2026? Start here

For new users, some of Murphrey and Catalfu’s top recommendations include: