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rsafadi
Level I

jmp15 crashing with excel2016 when copying and pasting

hi there

i have issue with jmp15 and excel 2016

when copying 300-400 cells from excel into jmp15 , it will hang and freeze

using version 15 with latest updates.

 

after i kept having that problem i uninstalled jmp15 and installed jmp14 and had no issues preforming the exact same thing.

something is wrong with jmp15 , please fix.

3 REPLIES 3
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Re: jmp15 crashing with excel2016 when copying and pasting

Crashes are best handled by Tech Support. They can check the crash with the database and see if it is known or something new and investigate appropriately. 

please post your crash report to support@jmp.com with the staps you undertook and the license information of JMP (help, info about JMP). 

Usually JMP will provide you the option to send the crash after you had a crash and restart JMP. In addition you can use the add-in to connect to our support https://community.jmp.com/t5/JMP-Add-Ins/Contact-JMP-Technical-Support-Add-in/ta-p/24144 

 

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rsafadi
Level I

Re: jmp15 crashing with excel2016 when copying and pasting

i tried contacting tech support

 

been a week and no reply.

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Re: jmp15 crashing with excel2016 when copying and pasting

JMP Technical Support is actively working on the issue in your existing track. Thank you!

Duane Hayes
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