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Tabulate: weighting two statistics with two separate metrics

sfkeydel

Community Trekker

Joined:

Jun 23, 2011

Hello,

Is it possible to include two distinct statistics that are weighted by two separate metrics in a single Tabulate command? The specific example:

A call center measures agent 'Handle Time' and 'Customer Satisfaction', and rolls up the metrics by support group as follows:

'Handle Time' is weighted by number of calls handled.
'Customer Satisfaction' is weighted by number of surveys received.

Thanks,
Stefan