BookmarkSubscribeRSS Feed
Choose Language Hide Translation Bar
Community Trekker

Tabulate: weighting two statistics with two separate metrics


Is it possible to include two distinct statistics that are weighted by two separate metrics in a single Tabulate command? The specific example:

A call center measures agent 'Handle Time' and 'Customer Satisfaction', and rolls up the metrics by support group as follows:

'Handle Time' is weighted by number of calls handled.
'Customer Satisfaction' is weighted by number of surveys received.

0 Kudos